Health Connect Pharmacy Team Lead

Kroger Co.; Blue Ash (OH); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Healthcare coverage

Paid time off

Employee assistance program

Tuition reimbursement

Career growth

Job summary

Kroger Health Connect in Blue Ash, OH is seeking a dynamic supervisor to lead technicians and pharmacists, ensuring excellent patient care and seamless provider interactions while modeling Kroger's values.

You will coach staff, conduct performance reviews, manage scheduling, handle escalations, and collaborate with management to improve processes, comply with HIPAA and DEA requirements, and drive continuous improvement across the network.

Qualifications

• Proven leadership experience in a supervisory role.
• Proficiency with Microsoft Office Suite.
• Strong analytical and organization skills.
• Working knowledge of DEA and state/federal pharmacy laws.
• Excellent written and verbal communication abilities.
• Solid project management and coordination skills.
• Pharmacy knowledge or experience in related field a plus.
• Leadership track record with growth and improved outcomes.

Responsibilities

• Supervise and coach direct reports; conduct performance reviews and give feedback.
• Communicate policies and procedures to staff in a timely manner.
• Participate in interviewing and hiring to build a talented team.
• Handle escalated patient, pharmacy, or provider issues.
• Collaborate on scheduling and staffing based on volume.
• Document and update department standards and policies.
• Review QA data to evaluate performance and trends.
• Present updates to peers and management on decisions impacting operations.
• Direct daily activities to meet service levels.
• Develop and enforce policies to ensure compliance with regulatory requirements.
• Ensure HIPAA-compliant handling of patient information.
• Assist manager with special projects as needed.

Skills

Leadership experience

Microsoft Office proficiency

Analytical skills

Regulatory knowledge (DEA, state/fed)

Communication skills

Project management

Pharmacy knowledge

Licensure with State Boards of Pharmac

Tools

Microsoft Office Suite

Job description

Kroger Health Connect in Blue Ash, OH is seeking a dynamic supervisor to lead technicians and pharmacists, ensuring excellent patient care and seamless provider interactions while modeling Kroger's values.

You will coach staff, conduct performance reviews, manage scheduling, handle escalations, and collaborate with management to improve processes, comply with HIPAA and DEA requirements, and drive continuous improvement across the network.