Kroger Health Connect -Technician Supervisor

Kroger; Blue Ash (OH); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Healthcare coverage

Paid time off

Employee assistance program

Tuition reimbursement

Career growth

Job summary

Kroger Health Connect in Blue Ash, OH is seeking a dynamic supervisor to lead technicians and pharmacists, ensuring excellent patient care and seamless provider interactions while modeling Kroger's values.

You will coach staff, conduct performance reviews, manage scheduling, handle escalations, and collaborate with management to improve processes, comply with HIPAA and DEA requirements, and drive continuous improvement across the network.

Qualifications

• Proven leadership experience in a supervisory role.
• Proficiency with Microsoft Office Suite.
• Strong analytical and organization skills.
• Working knowledge of DEA and state/federal pharmacy laws.
• Excellent written and verbal communication abilities.
• Solid project management and coordination skills.
• Pharmacy knowledge or experience in related field a plus.
• Leadership track record with growth and improved outcomes.

Responsibilities

• Supervise and coach direct reports; conduct performance reviews and give feedback.
• Communicate policies and procedures to staff in a timely manner.
• Participate in interviewing and hiring to build a talented team.
• Handle escalated patient, pharmacy, or provider issues.
• Collaborate on scheduling and staffing based on volume.
• Document and update department standards and policies.
• Review QA data to evaluate performance and trends.
• Present updates to peers and management on decisions impacting operations.
• Direct daily activities to meet service levels.
• Develop and enforce policies to ensure compliance with regulatory requirements.
• Ensure HIPAA-compliant handling of patient information.
• Assist manager with special projects as needed.

Skills

Leadership experience

Microsoft Office proficiency

Analytical skills

Regulatory knowledge (DEA, state/fed)

Communication skills

Project management

Pharmacy knowledge

Licensure with State Boards of Pharmac

Tools

Microsoft Office Suite

Job description

Blue Ash, OH, United States

Job Description

Direct and supervise Kroger Health Connect (KHC) technicians and/or pharmacists by motivating and coaching to ensure excellent patient care, pharmacy support, or provider interaction. Provide updates and recommendations to the management team regarding current issues and identify potential areas for improvement within the Kroger Health Connect network. Ensure accurate and efficient KHC service is provided to our patients, the pharmacies we service, and the providers we support. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide day-to-day feedback
• Ensure all business policies and practices are communicated their direct reports in a timely manner to ensure that information is available and accurate for the patients, pharmacies or providers
• Participate in the interviewing and hiring process and recommend the hiring of candidates to build a talented workforce within the Kroger Health Connect environment
• Handle and resolve all escalated patient, pharmacy or division, or provider issues or complaints
• Work with other Kroger Health Connect management regarding department scheduling, including time-off requests approval and schedule adjustments due to volume
• Ensure all departmental standards and expectations are documented, updated and communicated to assist with performance management
• Monitor day-to-day functions of associates, review quality assurance data and scores to evaluate performance, analyze trends and provide constructive and motivating feedback to direct reports
• Attend business meetings; accountable for communicating updates to peers and management on decisions or practices that will impact KHC operation
• Monitor and direct daily activities of Kroger Health Connect operations to ensure service levels are being met
• Develop and manage Kroger Health Connect business policies and procedures to support the quality, efficiency and regulatory compliance (i.e., DEA, federal and state pharmacy laws) of the Kroger Health Connect staff
• Ensure patient information is handled in a HIPAA compliant manner
• Assist manager with other projects as needed
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Qualifications

• Minimum
  • Proven leadership skills with 2+ years of experience in a leadership role (Level 6)
  • Proficiency with Microsoft Office Suite
  • Proven analytical skills with the ability to organize and prioritize a variety of task and projects
  • Working knowledge of legal compliance (i.e., DEA, federal and state laws)
  • Proven strength in written and oral communication skills to effectively relay information to patients, pharmacies, providers and to all levels of the organization
  • Solid administrative and project management skills
  • Knowledge and understanding of pharmacy and/or call center industry technical terms and processes
  • Must be licensed or able to obtain licensure and remain in good standing with the State Boards of Pharmacy
  • Proven leadership skills with 5+ years of experience in a leadership role with a strong track record of improving business results (Level 7)
• Desired
  • Spanish as a second language
  • Supervisory experience in a high-volume pharmacy or contact center

Job Info

• Job Identification 162174
• Posting Date 11/04/2026, 08:09 PM
• Locations 11300 Cornell Park Dr, Blue Ash, OH, 45242, US

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching.
• Valuable associate discounts on purchases, including food, travel, technology and so much more.
• Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
• Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.

From one tiny Cincinnati grocery store more than a century ago, we’ve grown into what today is the nation’s largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. As America’s grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter. That’s why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you’re caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you’re seeking a part-time position or a new career path, we’ve got a fresh opportunity for you.