Pharmacy Operations Lead

The Kroger Co.; Blue Ash (OH); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Healthcare coverage

Flexible scheduling

Emotional and financial support

Associate discounts

Tuition reimbursement

Training programs for growth

Job summary

A leading grocery distribution center in Blue Ash, OH seeks a Supervisor for Kroger Health Connect. The role involves overseeing technicians and pharmacists to ensure excellent patient care and compliance. Candidates should possess proven leadership skills, proficiency in Microsoft Office, and experience in managing pharmacy operations. This position offers comprehensive benefits, including healthcare coverage, flexible scheduling, and significant tuition reimbursement opportunities.

Qualifications

• 2+ years in a leadership role with a focus on improving business results.
• Ability to handle legal compliance in pharmacy operations.
• Strength in managing multiple tasks and projects effectively.

Responsibilities

• Supervise KHC technicians and pharmacists to ensure optimal patient care.
• Coach and motivate team members, providing performance feedback.
• Resolve escalated issues regarding patient, pharmacy, or provider interactions.
• Monitor and manage daily operations to achieve service level standards.
• Develop policies to support compliance with regulatory standards.

Skills

Leadership skills

Proficiency with Microsoft Office Suite

Analytical skills

Written and oral communication skills

Administrative and project management skills

Education

Licensure with State Boards of Pharmacy

Job description

Blue Ash, OH, United States

Job Description

Direct and supervise Kroger Health Connect (KHC) technicians and/or pharmacists by motivating and coaching to ensure excellent patient care, pharmacy support, or provider interaction. Provide updates and recommendations to the management team regarding current issues and identify potential areas for improvement within the Kroger Health Connect network. Ensure accurate and efficient KHC service is provided to our patients, the pharmacies we service, and the providers we support. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

- Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide day-to-day feedback
- Ensure all business policies and practices are communicated their direct reports in a timely manner to ensure that information is available and accurate for the patients, pharmacies or providers
- Participate in the interviewing and hiring process and recommend the hiring of candidates to build a talented workforce within the Kroger Health Connect environment
- Handle and resolve all escalated patient, pharmacy or division, or provider issues or complaints
- Work with other Kroger Health Connect management regarding department scheduling, including time-off requests approval and schedule adjustments due to volume
- Ensure all departmental standards and expectations are documented, updated and communicated to assist with performance management
- Monitor day-to-day functions of associates, review quality assurance data and scores to evaluate performance, analyze trends and provide constructive and motivating feedback to direct reports
- Attend business meetings; accountable for communicating updates to peers and management on decisions or practices that will impact KHC operation
- Monitor and direct daily activities of Kroger Health Connect operations to ensure service levels are being met
- Develop and manage Kroger Health Connect business policies and procedures to support the quality, efficiency and regulatory compliance (i.e., DEA, federal and state pharmacy laws) of the Kroger Health Connect staff
- Ensure patient information is handled in a HIPAA compliant manner
- Assist manager with other projects as needed
- Must be able to perform the essential job functions of this position with or without reasonable accommodation

Qualifications

Minimum
- Proven leadership skills with 2+ years of experience in a leadership role (Level 6)
- Proficiency with Microsoft Office Suite
- Proven analytical skills with the ability to organize and prioritize a variety of task and projects
- Working knowledge of legal compliance (i.e., DEA, federal and state laws)
- Proven strength in written and oral communication skills to effectively relay information to patients, pharmacies, providers and to all levels of the organization
- Solid administrative and project management skills
- Knowledge and understanding of pharmacy and/or call center industry technical terms and processes
- Must be licensed or able to obtain licensure and remain in good standing with the State Boards of Pharmacy
- Proven leadership skills with 5+ years of experience in a leadership role with a strong track record of improving business results (Level 7)

Desired
- Spanish as a second language
- Supervisory experience in a high-volume pharmacy or contact center

Job Info

• Job Identification 162174
• Locations 11300 Cornell Park Dr, Blue Ash, OH, 45242, US

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:

– A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
– Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
– Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching.
– Valuable associate discounts on purchases, including food, travel, technology and so much more.
– Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
– Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.

From one tiny Cincinnati grocery store more than a century ago, we’ve grown into what today is the nation’s largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. As America’s grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter. That’s why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you’re caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you’re seeking a part-time position or a new career path, we’ve got a fresh opportunity for you. Apply today to become part of our Kroger family!