Health Concierge - Inbound Care & Scheduling Expert

Pompa Program; Memphis (TN); On-site; USD 42,000 - 54,000; Full time

Job summary

Pompa Program is seeking an Health Concierge - Inbound to warmly assist clients as they begin or continue their wellness journey. You will guide intake, schedule Health Advisor consultations, and handle product/test kit questions with a consultative approach.

Ideal candidates excel in empathetic communication, manage delicate conversations, and maintain CRM records accurately while working across phone and email channels.

Qualifications

• High school diploma or GED required.
• Experience in consultative sales, account management or customer success.
• Experience in contact centers, intake operations, or healthcare-adjacent environments preferred.

Responsibilities

• Handle high-volume inbound calls with professionalism and care.
• Guide clients through intake and schedule Health Advisor appointments.
• Respond to product and test kit inquiries and process refunds when needed.
• Maintain CRM notes and ensure accurate documentation.

Skills

Consultative sales

Account management

Customer success

Empathy

Education

High school diploma or GED

Tools

Zoom Contact Center

HubSpot

Google Workspace

Job description

Pompa Program is seeking an Health Concierge - Inbound to warmly assist clients as they begin or continue their wellness journey. You will guide intake, schedule Health Advisor consultations, and handle product/test kit questions with a consultative approach.

Ideal candidates excel in empathetic communication, manage delicate conversations, and maintain CRM records accurately while working across phone and email channels.