Health Coach Field Care Coordinator - Remote in Missouri

Optum; United States; Hybrid; USD 33,000 - 59,000; Full time

Benefits offered by this job

Comprehensive benefits

Equity stock purchase

401k plan

Job summary

UnitedHealthcare is seeking a Health Coach Field Care Coordinator to act as the primary care manager for a panel of members with low-to-medium complexity medical/behavioral needs. You will coordinate medical, behavioral, and social needs to promote appropriate service use and higher quality care.

Role supports a Missouri-based territory with remote flexibility and travel about 25%. You will engage members, create personalized care plans, educate and coach for self-management, and collaborate

Qualifications

• 2-year degree or higher with 3+ years of clinical experience.
• LPN with 3+ years of clinical experience.
• 5+ years of relevant experience, including 3+ years of clinical experience.

Responsibilities

• Engage members face-to-face and/or telephonically to complete a comprehensive needs assessment.
• Develop and implement person-centered care plans addressing medical, behavioral, and socio-economic needs.
• Partner with internal care teams, providers, and community resources to implement care plans.
• Provide education and coaching to support member self-management.
• Support discharge planning and care transitions following ER or SNF stays.
• Advocate for members to ensure needs and choices are represented.

Skills

MS Office (Word, Excel, Outlook)

Travel flexibility

Education

2-year degree or higher with 3+ years of clinical experience

LPN with 3+ years of clinical experience

5+ years of relevant experience, including 3+ years of clinical experience

Job description

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us in making healthcare work better for everyone through people-led, responsible AI while Caring. Connecting. Growing together.

The Health Coach Field Care Coordinator will be the primary care manager for a panel of members with low-to-medium complexity medical/behavioral needs. Care coordination activities will focus on supporting member's medical, behavioral, and socioeconomic needs to promote appropriate utilization of services and improved quality of care.

If you are located in Missouri or within 30 miles of the state border, you will have the flexibility to work remotely* as you take on some tough challenges. Travel required about 25% of the time.

Primary Responsibilities:

• Engage members face-to-face and/or telephonically to complete a comprehensive needs assessment, including assessment of medical, behavioral, functional, cultural, and socioeconomic needs
• Develop and implement person centered care plans to address needs including management of chronic health conditions, health promotion and wellness, social determinants of health, medication management and member safety in alignment with evidence-based guidelines
• Partner and collaborate with internal care team, providers, and community resources/partners to implement care plan
• Provide education and coaching to support member self-management of care needs and lifestyle changes to promote health
• Support proactive discharge planning and manage/coordinate Care Transition following ER visit, inpatient or Skilled Nursing Facility (SNF) admission
• Advocate for members and families as needed to ensure the member's needs and choices are fully represented and supported by the health care team

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Must meet one of the following:
  • 2-year degree or higher with 3+ years of clinical experience
  • LPN with 3+ years of clinical experience
  • 5+ years of relevant experience, including 3+ years of clinical experience
• 1+ years of experience with MS Office, including Word, Excel, and Outlook
• Driver's license, access to reliable transportation and the ability to travel within assigned territory to meet with members and providers
• Ability to travel about 25% of the time
• Reside in MO

Preferred Qualifications:

• CCM certification
• 1+ years of community case management experience coordinating care for individuals with complex needs
• Experience working in team-based care
• Background in Managed Care

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $24.00 to $43.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.