Health Coach - Remote

Sharecare; Montgomery (AL); Remote; USD 30,000 - 34,000; Full time

Job summary

Sharecare is seeking a remote Health Coach to join our team. You will conduct education, support, and motivation calls with program participants, following established workflows and documentation standards to drive healthier behaviors and better outcomes.

The role requires a health-related bachelor’s degree (NBHWC certification may substitute), 1–2 years in customer service, strong communication, and proficiency with Microsoft Office.

Qualifications

• Bachelor's degree in a health-related field is required or NBHWC certification may substitute.
• 1-2 years of related experience; customer service experience preferred.
• Experience with benchmarks and contact center metrics; adherence to schedule.
• Proficient in data entry and using computer software platforms.
• Knowledge of lifestyle topics such as smoking cessation, nutrition, exercise, stress management, and sleep.
• Ability to work independently and manage a moderate workload with minimal supervision.
• Hard-wired internet connection required; WIFI not permitted.
• Ability to multitask while engaging with participants and coordinating with team.

Responsibilities

• Engage with eligible participants via telephonic calls to inform and enroll in the program.
• Provide one-on-one coaching to support behavior change.
• Reach out to members who are enrolled but not scheduled.
• Coordinate care with nurses, pharmacists and external vendors.
• Support operational aspects to meet customer requirements.
• Maintain schedule and caseload to ensure engagement.
• Participate in daily and monthly meetings to share findings.
• Track progress and efficacy of the program.

Skills

Communication skills

Motivational interviewing

Flexibility with shifts

Multitasking

Independent work

Interpersonal skills

Education

Bachelor's degree in a health-related field

Tools

Microsoft Office

Job description

Remote

Full time

R-102144

Job Description:

Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs. Through its data-driven AI insights, evidence-based resources, and comprehensive platform – including benefits navigation, care management, home care resources, health information management, and more – Sharecare helps people easily and efficiently manage their healthcare and improve their well-being. Across its three business channels, Sharecare enables health plan sponsors, health systems and physician practices, and leading pharmaceutical brands to drive personalized and value-based care at scale. To learn more, visit www.sharecare.com .

Health Coaches operate in a structured, high-engagement outreach model utilizing an automated dialer system to connect with members throughout the day. Coaches conduct back-to-back coaching conversations, providing education, support, and motivation to help members progress toward their health goals while following established workflows and documentation standards.

Job Summary:

Start Date:

Monday, January 18th, 2027

Shift:

Monday - Friday: Must be open to any shift between the hours of 10:30am – 9:00pm CST.

It is required to work every fourth Saturday from 8:00am-4:30pm CST

Training:

Training will be a duration of 6 weeks from 8am – 4:30pm CST

_Due to the structured training schedule, new hires are unable to miss any days of training._*

Compensation:

Hourly Rate: $21.50 or $25 including certification through NBC-HWC or CHES only

The Health Coach is part of a multi-disciplinary team that is responsible for improving both the individual health and wellness of program participants and the overall health status of a client's population. The Health Coach is an integral part of an overall client specific Health and Care Support Team that engages and supports members with improving lifestyles and behaviors that put them "at risk" of developing chronic or disease conditions. The Health Coach looks to be a positive change agent in helping members alter behaviors that lead to better health and reduction / elimination of identified risk factors. A Health Coach is supervised by an Operations Coach Manager.

Essential Job Functions:

Participating in the following types of telephonic calls:

• Engagement (inbound and outbound)- contacting eligible participants to inform them of the program offering and enroll them in the program
• Coaching (inbound and outbound)- providing individualized behavior change coaching to reduce or eliminate high risk behaviors and encourage adoption of habits that are conducive to a higher quality of life
• Chase (outbound)- reaching out to members who are enrolled in coaching, but do not have a scheduled call
• Coordinate delivery of services and care with other members of a multi-disciplinary care team, including nurses, pharmacists and external vendors.
• Support operational aspects of the assigned area to meet the organization's customer requirements, which can include multiple customers.
• Adhere to a schedule and caseload to support success and connectivity of member interaction.
• Caseloads may be a 1:1 model or team based. This is determined by the business/client need.
• Participate in daily and monthly meetings for updates and to present findings and insight
• Note and track the members' progress and efficacy of program

Specific Skills/ Attributes:

• Effective interpersonal and communication skills required
• Understand directions and communicate/respond to inquiries
• Enthusiastically inspires members to change behaviors and to see possibilities
• Ability to learn to coach effectively using motivational interviewing
• Flexibility to work any shift (typically an evening shift) or change shifts based on business needs. This also includes availability to work rotating Saturdays

Qualifications:

• Bachelor's degree in health-related field required (i.e., Psychology, Nutrition, Exercise Science, etc.) In specific cases, NBHWC certification might substitute for the “health -related” part of the completed 4-year degree
• 1 -2 years of related experience required; experience in a customer service role preferred
• Experience with benchmarks and contact center metrics preferred, including adherence to schedule
• Proficiency in computer data entry and Microsoft Office
• Ability to coordinate telephonic communication with program participants while simultaneously navigating software platform and entering data, for extended periods of time
• Knowledge ability to quickly learn information around lifestyle related topics such as: smoking cessation, weight management, nutrition, exercise, stress reduction and sleep desired
• Ability to work independently and prioritize a moderate workload with minimal supervision
• Adaptability to schedule changes on an as-need basis
• Ability to multitask with members and operationally with managers and support staff
• Hard-wired internet connection is necessary as WIFI is not permitted

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

Everyone lives better, longer. That’s the vision. We’re making strides every day by bringing together the many different elements of health for you, your family, and your community. It’s not easy connecting doctors, health plans, employers, useful tools, quality information, and more to deliver what you need when you need it. But that’s what makes Sharecare special. We’re putting the power of living your healthiest life in your hands.

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

Sharecare is an Equal Opportunity Employer and doesn't discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status,or other non-merit factor.