Health Center Relations Specialist - Oak (9282)

Paycom - ATS; Phoenix (AZ); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

No premium medical plan

Dental plan options

Vision insurance

401(k) plan with company match

Paid time off

Employee Assistance Program

Job summary

Terros Health is hiring a Health Center Relations Specialist at our Phoenix, AZ location. The role involves greeting patients, scheduling appointments, processing check-ins, and collecting co-pays in a fast-paced, confidential healthcare setting.

Qualifications include a High School Diploma or GED (associate degree preferred), strong communication and multitasking skills, and proficiency with Microsoft Office.

Qualifications

• High School Diploma or GED required; associate degree in medical/health or related field preferred.
• Experience in front desk customer-facing roles in healthcare or similar environments is a plus.
• Proficient with Microsoft Office and basic computer skills; familiarity with EHR systems is helpful.

Responsibilities

• Greet clients and visitors and direct them to appropriate staff.
• Process patient check-in and notify staff of arrivals.
• Update patient demographics and data in the flow system; verify insurance details.
• Schedule appointments and collect payments or co-pays; issue receipts.

Skills

Communication skills

Typing 30 wpm

Customer service

Multitasking

Microsoft Office

Education

High School Diploma or GED

Associate’s degree in medical/health

Tools

NextGen

Job description

Job Details: Job Location: Oak - Phoenix, AZ, Position Type: Full Time, Education Level: High School Diploma/GED, Salary Range: Undisclosed, Travel Percentage: In-Office, Job Shift: Day Shift, Job Category: Medical Front Office , In the position as a Health Center Relations Specialist, you will have the opportunity to greet our clients and visitors, helping direct them to the appropriate staff members. As a medical front desk person, you will schedule appointments, collect new client information, receive client payments or co-payments and issue receipts as a variety of administrative tasks on the daily, making this career always interesting while performing in a fast-paced environment. Maintaining confidentiality is of the utmost importance! Not to mention maintaining office needs like supplies inventory, participating in clinical and/or administrative staff meetings, training and other activities.

If you enjoy and are seeking a hands-on administrative environment with a lot of opportunities to learn and grow with a personable and friendly outlook, this is the job for you.

HOPE ~ HEALTH ~ HEALING

Terros Health is hiring a Health Center Relations Specialist for our 4451 E. Oak St. location in Phoenix, AZ.

Full Time, Employment

WE WILL TRAIN YOU!

Flexibility to work – Monday - Friday 7:30 am – 5:30 pm

Minimum One- Year Relevant Front Office Customer Facing and Focused Service Experience in Healthcare, Hospitality (i.e., meeting or conventions, hotel), or Banking required. Front Office Experience in Healthcare, Behavioral Health, Dental or a Medical Office is Preferred

Health Center Relations Specialist Duties Include:

• Greet individuals coming into the clinic in a professional and courteous manner, assist their needs promptly with compassion, in accordance with Terros Health values.
• Process the check-in of patients and notify the appropriate staff member of the arrival of patients. Update relevant information during auto-flow by completing a four-point check.
• Review and update the daily schedules; ensuring all necessary data is accurately collected. Gather and maintain patient demographics, ensuring accurate and complete information, in compliance with UDS guidelines. Basic knowledge of insurance levels, such as, Medicare, Medicaid, commercial plans, and various other types.

Benefits & Wellness

We invest in the health, well-being, and success of our employees and their families by offering comprehensive benefits, wellness resources, and opportunities to grow both personally and professionally

• Multiple medical plan options, including a no-premium plan for employees and their families
• Multiple dental plan options, including orthodontic coverage
• Vision insurance
• Group life and disability insurance
• Pet insurance
• 401(k) plan with company match
• Interest-free medical line of credit
• Financial education, planning, and support resources
• Monetary company contribution toward eligible benefits
• Bilingual pay differential
• Generous Paid Time Off (PTO) – 3 weeks off in the first year
• Paid Sick Time
• 10 paid holidays annually
• Comprehensive wellness program featuring wellness challenges, activities, and prizes
• Employee Assistance Program (EAP) available to employees and their family members
• Trip Reduction Program

Ongoing professional growth and career development opportunities, including:

• Scholarships
• Clinical supervision
• Continuing Education Units (CEUs)
• Tuition discounts through Grand Canyon University, University of Phoenix, and Northern Arizona University (NAU)

Access to the Working Advantage Employee Discount Program, with savings on:

• Gym memberships
• Car rentals
• Flights, hotels, movie tickets, and more

Qualifications:

• High School Diploma, GED required or associate’s degree in medical and health (e.g. healthcare administration, insurance billing and coding, psychology) or care social work, human services, communication preferred.
• Minimum typing speed of 30 wpm
• At least one year’s relevant front office customer-facing service experience in healthcare, behavioral health, dental or a medical office required. Experience in hospitality (i.e., meeting or conventions, hotel), or banking will also be considered.
• Familiarity with health insurance eligibility and electronic health record management systems. Experience with NextGen preferred.
• Intermediate level of competency in Microsoft Suite and web-based programs.
• Experience in managing a wide range of administrative and support related tasks. Must be well organized, flexible, able to multi-task, possess strong time management skills, attention to detail and enjoy working in a fast-paced, ever-changing environment.
• Excellent written and verbal communication skills.
• Proven track record of delivering a high level of customer service in a healthcare setting.
• This role is a non-driving position. This position is held at one location and does not require travel to various Terros Health centers. May be 18 years of age and with less than two years’ driving experience or no driving experience.
• Must pass a TB Test.

Physical demands of this position are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.