Health Navigator - McDowell Rd; Phoenix, AZ 85008

TERRO; Phoenix (AZ); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k) plan with company match

Generous PTO / Paid time off

Health benefits

Paid holidays

Employee assistance program (EAP)

Job summary

Terros Health in Phoenix, AZ is seeking a Full-Time Health Navigator to support patients at our McDowell Rd location within FQHC settings, focusing on MOUD program access and closing care gaps. You will educate, advocate and coordinate care for adults including those with serious mental illness and underserved populations, working with care teams to improve health outcomes.

The role requires a high school diploma with 1+ year behavioral health experience, bilingual skills desirable, and a valid

Qualifications

• High School Diploma or GED in combination with one (1) year of behavioral health experience.
• 1.5 years behavioral health experience preferred.
• Bilingual skills are highly desirable but not required.
• Must have a valid Arizona driver’s license and 3+ years driving experience per Terros Health policy.
• Arizona Fingerprint Clearance card or able to apply within 7 working days of starting.

Responsibilities

• Educate patients and advocates for access to healthcare services.
• Coordinate with care teams to schedule appointments and referrals.
• Assist with MOUD program navigation and closing gaps in care.
• Connect patients to community resources addressing housing, transportation, and financial needs.
• Follow up on missed appointments and re-engage patients into care.

Skills

Behavioral health experience

Bilingual abilities

Arizona driver’s license

Communication skills

Education

High School diploma or GED

Associate or Bachelor’s degree in health education or related field preferred

Job description

Terros Health is pleased to share an exciting and rewarding opportunity for a Full-Time Health Navigator working at our McDowell Rd location, in Phoenix, AZ.Terros Health is a healthcare organization of caring people, guided by our core values of integrity, compassion and empowerment. We engage people in whole person health through an integrated care delivery system, thus establishing a medical home for our patients. In caring for the whole person, we focus on overall wellness through physical health, mental health and substance use care. Our mission is to provide extraordinary care by empowered people through exceptional outcomes.HOPE ~ HEALTH ~ HEALINGTerros Health is hiring a Full-Time Health Navigator for our McDowell Rd Ave location in Phoenix, AZ.Location: 4909 E McDowell Rd, Phoenix, AZ 85008High School Diploma or GED in Combination With One (1) Year of Behavioral Health Experience.Schedule: Full-timeMonday - Friday, Daytime ShiftFlexible to Work Weekends & EveningsCompetitive CompensationFull Benefits, Including 401K and Generous PTO/PSTLanguage Differential Pay Available!Position Summary: The Health Navigator will work within our Federally Qualified Health Centers (FQHCs) to support patients in accessing and navigating healthcare services with a focus on the Medication to Address Opioid Use Disorders (MOUD) program and closing essential gaps in care. This role is essential in improving health outcomes by providing education, resources, and guidance for underserved populations, including adults with Serious Mental Illness, uninsured, underinsured, and vulnerable community members. The Health Navigator collaborates with healthcare providers, case managers, and external community resources to promote patient-centered care and facilitate access to essential health services. The Health Navigator will provide BHT level behavioral health and skills interventions to facilitate overall wellness and health to patients served. This position reports to the Health Center Director or Clinical Site Manager.Duties May Include:Patient Education, Advocacy & OutreachServe as a trusted patient advocate by identifying and addressing barriers to care and answering questions about the healthcare system.Support patients in understanding and adhering to care plans, using lived experience where applicable.Provide health education and promote health literacy through one-on-one and group sessions.Disseminate health materials related to primary care, substance use, behavioral health, and wellness.Care Coordination & NavigationAssist patients with appointment scheduling, referrals, and follow-up care across primary care, behavioral health, dental, and specialty services.Accompany patients to appointments as needed and ensure appropriate follow-up care.Coordinate closely with care management teams, case managers, and other providers to develop and implement comprehensive care plans.Provide ongoing support to patients engaged in care management, helping them set and reach health-related goals.Follow up on missed appointments and reengage patients into care appropriately.Community Resource ConnectionConnect patients to social determinants of health (SDOH) resources including housing, food, transportation, financial assistance, and wellness programs.Maintain current knowledge of community-based resources and foster strong relationships with local organizations and healthcare partners.Develop and maintain community-based collaborations to benefit patient care and coordination.Participate in outreach efforts at community events, and educational activities, including provider health fairs.Communication & Follow-UpFollow up on patient phone calls and coordinate timely, team-based responses.Ensure patients are informed, supported, and empowered throughout their care journeyBenefits & WellnessWe invest in the health, well-being, and success of our employees and their families by offering comprehensive benefits, wellness resources, and opportunities to grow both personally and professionallyMultiple medical plan options, including a no-premium plan for employees and their familiesMultiple dental plan options, including orthodontic coverageVision insuranceGroup life and disability insurancePet insurance401(k) plan with company matchInterest-free medical line of creditFinancial education, planning, and support resourcesMonetary company contribution toward eligible benefitsBilingual pay differentialGenerous Paid Time Off (PTO) – 3 weeks off in the first yearPaid Sick Time10 paid holidays annuallyComprehensive wellness program featuring wellness challenges, activities, and prizesEmployee Assistance Program (EAP) available to employees and their family membersTrip Reduction ProgramOngoing professional growth and career development opportunities, including:ScholarshipsClinical supervisionContinuing Education Units (CEUs)Tuition discounts through Grand Canyon University, University of Phoenix, and Northern Arizona University (NAU)Access to the Working Advantage Employee Discount Program, with savings on:Gym membershipsCar rentalsFlights, hotels, movie tickets, and moreHigh School diploma or equivalent required. Associate’s degree or Bachelor's degree in health education, social work, or a related field preferred.A minimum of 1.5 years behavioral health experience. Experience working with underserved populations is strongly preferred.Peer Support Employment Training certification preferred.Bilingual skills (e.g., Spanish, Mandarin, or other languages) are highly desirable but not required.Must have valid Arizona driver’s license, be 21 years of age with minimum 3 years driving experience, and meet requirements of Terros Health’s driving policy.Must have a valid Arizona Fingerprint Clearance card or apply for an Arizona fingerprint clearance card (Level 1) within 7 working days of assuming role.Must pass a TB Test.Physical demands of this position are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.