Health Center Operations Lead (On-Site)

Marathon Health; Westminster (CO); On-site; USD 55,000 - 75,000; Full time

Job summary

Marathon Health is seeking a Health Center Lead II to supervise daily operations of assigned health centers while delivering high-quality, patient-centered primary care. The role blends clinical oversight with operational leadership and requires regular on-site presence across centers.

You will oversee workflows, staffing, scheduling, regulatory compliance, and collaboration with the Director of Operations and Market Medical Director to align care with organizational goals.

Qualifications

• Excellent written and oral communications skills.
• Exceptional customer service skills and ability to promote teamwork.
• Excellent time management skills and ability to multi-task, prioritize work, execute a plan, and meet deadlines.
• Flexibility and adaptive skills with the ability to effectively manage competing priorities in a constantly evolving workplace in a fast-paced environment.

Responsibilities

• Clinical Care-75%: Provide primary and preventive care to an eligible patient population, including comprehensive evaluations and care planning.
• Manage chronic conditions through ongoing, collaborative care.
• Ensure a positive patient experience reflected in satisfaction metrics (e.g., NPS scores).
• Health Center Operations - 25%: Oversee daily operations of the clinic, including patient flow, scheduling, inventory, and regulatory compliance.
• Coordinate with internal support teams to address IT, technical, facility, or supply issues.
• Lead quality reviews and maintain alignment with all applicable standards and certifications.
• Oversee teammate scheduling and coverage to ensure adequate staffing as they arise related to PTO and leave requests.
• Support health center go-live readiness by being on-site during opening, directing clinical support staff, ensuring completion of clinical operations such as QC testing, documentation, and staff competencies, and collaborating with PMO and internal teams to resolve setup needs, maintain readiness, and deliver a seamless first day of patient care.
• Ensure huddles are done on a daily basis.
• People Leadership and Team Culture: Turnover, Standout adoption, Pulse survey completion.
• Teammate Payroll: Approve timesheets, approve PTO
• Teammate Engagement: Build a positive, high-performing culture aligned with Marathon Health's values by utilizing StandOut, EP, and recognition and coaching tools provided to support teammate engagement and development.
• Teammate Relations: Support a positive, respectful, and productive work environment by addressing teammate concerns, resolving conflicts, ensuring fair treatment, and promoting strong communication between teammates and leaders.
• Teammate Onboarding/Recruiting: Leads the recruitment and selection of teammates in partnership with operations leadership. Position requisition , onboards, trains and supports new teammates and ensures new hires are set up for success.
• Communication: Primary point of communication for distribution of information to clinical support staff. Coordinate daily communication of meetings and ensure that all teammates are informed of important company updates and are well equipped with information in a timely manner.
• Performance, Engagement & Events: Serve as the health center's lead coordinator for client events such as biometric screenings, health fairs, and wellness outreach.
• Partner with the team on patient engagement strategies to improve participation and outcomes.

Skills

Clear communication

Customer service

Time management

Team leadership

Job description

Marathon Health is seeking a Health Center Lead II to supervise daily operations of assigned health centers while delivering high-quality, patient-centered primary care. The role blends clinical oversight with operational leadership and requires regular on-site presence across centers.

You will oversee workflows, staffing, scheduling, regulatory compliance, and collaboration with the Director of Operations and Market Medical Director to align care with organizational goals.