Health Care Support Specialist

Sky Health Care Management; Gilbert (AZ); Presencial; USD 32.000 - 52.000; Jornada completa

Descripción de la vacante

Sky Health Care Management is seeking a compassionate Health Care Support Specialist to help patients and healthcare partners navigate care-related processes. This role emphasizes clear communication, thoughtful coordination, and efficient administrative workflows in a people-first environment.

Responsibilities include coordinating patient and provider communications, guiding patients through processes, and supporting scheduling, records, and data entry, while maintaining confidential

Formación

• Excellent communication and organizational skills are required.
• Patient-focused and compassionate approach.
• Ability to follow procedures and manage multiple tasks.
• Comfort with email, video conferencing, and common office software.
• Healthcare, patient-support, or administrative experience is preferred.

Responsabilidades

• Coordinate patient and provider communications and follow-ups.
• Explain processes, next steps, and available resources to patients.
• Assist with scheduling, records organization, data entry, and other admin tasks.
• Maintain accurate and confidential documentation.
• Collaborate with colleagues and healthcare partners to resolve inquiries.
• Escalate clinical questions or urgent concerns to qualified professionals.
• Contribute to a respectful, organized, and supportive patient experience.

Conocimientos

Strong communication

Organization

Customer-service

Compassionate

Patient-focused

Task management

Email

Video conferencing

Office software

Healthcare experience

Herramientas

Email

Video conferencing

Office software

Descripción del empleo

About the Role

Sky Health Care Management is seeking a compassionate, organized Health Care Support Specialist to help patients and healthcare partners navigate everyday care-related processes. This role supports clear communication, thoughtful coordination, and efficient administrative workflows in a people-first environment.

Responsibilities

• Assist with coordinating patient and provider communications and follow-ups.
• Help patients understand processes, next steps, and available resources.
• Support scheduling, records organization, data entry, and other administrative tasks.
• Maintain accurate and confidential documentation.
• Work collaboratively with colleagues and healthcare partners to help resolve inquiries.
• Escalate clinical questions or urgent concerns to the appropriate qualified professional.
• Contribute to a respectful, organized, and supportive experience for patients

Qualifications

• Strong communication, organization, and customer-service skills.
• Compassionate, patient-focused approach.
• Ability to manage tasks carefully and follow established procedures.
• Comfortable using email, video-conferencing, and common office software.
• Previous healthcare, patient-support, or administrative experience is preferred.
• Relevant training or certifications are a plus, if required for the position.

Working Conditions

Work may take place in clients’ homes or other care settings.

The role may involve standing, walking, bending, and assisting with mobility.

Scheduling, physical requirements, and duties may vary by client and location.

Sky Healthcare Management is an equal-opportunity employer. Job requirements and responsibilities may be adjusted to meet applicable regulations and individual client needs.