Health Care Support Specialist

Sky Health Care Management; Cary (NC); Presencial; USD 36.000 - 54.000; Jornada completa

Descripción de la vacante

Sky Health Care Management seeks a compassionate Health Care Support Specialist to help patients and healthcare partners navigate care-related processes. The role emphasizes clear communication, thoughtful coordination, and efficient administrative workflows in a people-first environment.

The position requires strong communication and organizational skills, a patient-focused approach, and the ability to follow established procedures.

Formación

• Clear communication with patients and partners is essential.
• Strong organizational skills to manage schedules and records.
• Customer-focused and compassionate approach to support patients.
• Ability to follow established procedures and maintain accuracy.
• Comfort with email, video-conferencing, and common office software.
• Experience in healthcare, patient-support, or admin roles is preferred.

Responsabilidades

• Coordinate patient and provider communications and follow-ups.
• Explain processes, steps, and available resources to patients.
• Assist with scheduling, records organization, and data entry.
• Maintain confidential documentation.
• Collaborate with colleagues and partners to resolve inquiries.
• Escalate clinical questions to qualified professionals when needed.
• Contribute to a respectful, organized experience for patients.

Conocimientos

Communication

Organization

Customer service

Compassionate approach

Email & video calls

Healthcare experience

Descripción del empleo

About the Role

Sky Health Care Management is seeking a compassionate, organized Health Care Support Specialist to help patients and healthcare partners navigate everyday care-related processes. This role supports clear communication, thoughtful coordination, and efficient administrative workflows in a people-first environment.

Responsibilities

• Assist with coordinating patient and provider communications and follow-ups.
• Help patients understand processes, next steps, and available resources.
• Support scheduling, records organization, data entry, and other administrative tasks.
• Maintain accurate and confidential documentation.
• Work collaboratively with colleagues and healthcare partners to help resolve inquiries.
• Escalate clinical questions or urgent concerns to the appropriate qualified professional.
• Contribute to a respectful, organized, and supportive experience for patients

Qualifications

• Strong communication, organization, and customer-service skills.
• Compassionate, patient-focused approach.
• Ability to manage tasks carefully and follow established procedures.
• Comfortable using email, video-conferencing, and common office software.
• Previous healthcare, patient-support, or administrative experience is preferred.
• Relevant training or certifications are a plus, if required for the position.

Working Conditions

Work may take place in clients’ homes or other care settings.

The role may involve standing, walking, bending, and assisting with mobility.

Scheduling, physical requirements, and duties may vary by client and location.

Sky Healthcare Management is an equal-opportunity employer. Job requirements and responsibilities may be adjusted to meet applicable regulations and individual client needs.