Health Care Support Specialist

Sky Health Care Management; Lexington (KY); Presencial; USD 32.000 - 45.000; Jornada completa

Descripción de la vacante

Sky Health Care Management is seeking a compassionate Health Care Support Specialist to help patients and partners navigate care-related processes. This role supports clear communication, organized coordination, and efficient administrative workflows in a people-first environment.

The position involves coordinating patient and provider communications, assisting with scheduling and records, and maintaining confidential documentation while escalating clinical questions as needed.

Formación

• Strong communication, organization, and customer-service skills.
• Compassionate, patient-focused approach.
• Ability to manage tasks and follow established procedures.
• Comfortable using email, video-conferencing, and common office software.

Responsabilidades

• Coordinate patient and provider communications and follow-ups.
• Help patients understand processes, next steps, and available resources.
• Support scheduling, records organization, data entry, and other administrative tasks.
• Maintain accurate and confidential documentation.
• Work collaboratively with colleagues and healthcare partners to help resolve inquiries.
• Escalate clinical questions or urgent concerns to the appropriate qualified professional.
• Contribute to a respectful, organized, and supportive experience for patients

Conocimientos

Communication

Organization

Customer service

Compassionate approach

Task management

Herramientas

Email

Video conferencing

Office software

Descripción del empleo

About the Role

Sky Health Care Management is seeking a compassionate, organized Health Care Support Specialist to help patients and healthcare partners navigate everyday care-related processes. This role supports clear communication, thoughtful coordination, and efficient administrative workflows in a people-first environment.

Responsibilities

• Assist with coordinating patient and provider communications and follow-ups.
• Help patients understand processes, next steps, and available resources.
• Support scheduling, records organization, data entry, and other administrative tasks.
• Maintain accurate and confidential documentation.
• Work collaboratively with colleagues and healthcare partners to help resolve inquiries.
• Escalate clinical questions or urgent concerns to the appropriate qualified professional.
• Contribute to a respectful, organized, and supportive experience for patients

Qualifications

• Strong communication, organization, and customer-service skills.
• Compassionate, patient-focused approach.
• Ability to manage tasks carefully and follow established procedures.
• Comfortable using email, video-conferencing, and common office software.
• Previous healthcare, patient-support, or administrative experience is preferred.
• Relevant training or certifications are a plus, if required for the position.

Working Conditions

Work may take place in clients’ homes or other care settings.

The role may involve standing, walking, bending, and assisting with mobility.

Scheduling, physical requirements, and duties may vary by client and location.

Sky Healthcare Management is an equal-opportunity employer. Job requirements and responsibilities may be adjusted to meet applicable regulations and individual client needs.