Health Care Sales Associate

Erickson Senior Living; Silver Spring (MD); On-site; USD 39,950 - 45,460; Full time

Benefits offered by this job

Medical, dental and vision packages

Annual wellness expense reimbursement

PTO + volunteer hours

401k with 3% match

Onsite medical centers

Dining discount at onsite venues

Growth opportunities

Education assistance & courses

Job summary

Erickson Senior Living’s Riderwood Village in Silver Spring, MD is hiring a Health Care Sales Associate to support our Continuing Care community. You’ll be the primary contact for inquiries, guide prospective residents through the admissions process, and coordinate move‑ins and transfers with care teams.

Collaborate with departments, verify financial details, and assist families through enrollment. You will represent the community with professionalism, ensuring smooth transitions and exceptional

Qualifications

• Minimum of 1 year of Health Care Sales or Senior Living Sales experience required.
• Minimum of 1 year of administrative office experience required; health care or senior living sales experience preferred.
• Strong organizational skills and attention to detail.

Responsibilities

• Respond to customer inquiries (phone and walk-in) about the community, waiting list, reservations and admissions.
• Assist in appointments with the Health Care Sales Director and conduct tours.
• Manage move-ins, move-outs and transfers within Continuing Care and coordinate with departments.
• Verify financial information for documentation and assist customers in the application process.
• Coordinate with General Services on room refurbishing, keys and work orders.
• Oversee apartment releases and move-in forms and notify departments of vacated units.
• Support daily census distribution and act as a Continuing Care Sales representative with hospital staff and referral sources.

Skills

Health care sales

Senior living sales

Administrative experience

Organizational skills

Job description

Location:

Riderwood Village by Erickson Senior Living

Join our team as a Health Care Sales Associate and play a key role in supporting our Continuing Care community!

As a Health Care Sales Associate, you will serve as the primary point of contact in the Continuing Care Sales Office, handling customer inquiries and supporting the movement of the customer through the sales process to admission. Oversight of all resident move‑ins, move‑outs, and transfers within Continuing Care, functioning as a liaison between community departments and residents. This position interfaces with residents, family members, department managers, nursing staff, resident services, outside callers, social workers, accounting, medical staff, sales, and external networking professionals.

What We Offer

• A culture of diversity, inclusion, equity and belonging, which builds on our mission, vision and values
• Medical, dental and vision packages, including an annual reimbursement for qualified wellness expenses, personal health coaching and telemedicine options
• PTO Plans, PLUS company paid volunteer hours for eligible team members, in accordance with applicable state law
• 401k for all team members 18 and over with a company 3% match
• Onsite medical centers, providing wellness visits and sick care for all team members over 18 years of age
• 30% discount on food and drinks at on‑site dining venues, plus additional healthy choice meal options at discounted prices
• Growth Opportunities – grow with the company as we open new communities and expand on our existing ones!
• Education assistance, certification reimbursement and access to over 6,000 courses through our online learning library, designed to enhance your current skills and build new ones

Compensation: $29-$33 per hour, commensurate with experience.

How You Will Make An Impact

• Respond to customer inquiries (phone and walk‑in), answering questions about the community, priority list, reservation process, and admissions process.
• Determine customer needs, assists in appointments with the Health Care Sales Director, and conducts sales appointments and tours.
• Manage all activities related to move‑ins, move‑outs, and transfers within Continuing Care (Skilled Nursing, Long Term Care, Assisted Living, and Memory Care).
• Coordinate details relevant to these processes with other community departments.
• Verify financial information for official documentation and assists customers in the application process.
• Coordinate with General Services staff on room refurbishing, room keys, and work order process.
• Execute apartment releases and move‑in advice forms for all residents and notifies departments of vacated units.
• Oversee daily census distribution process.
• Serve as a representative for Continuing Care Sales when interfacing with hospital staff, physicians, and other professional referral sources.

What You Will Need

• Minimum of 1 year of Health Care Sales or Senior Living Sales experience required.
• Minimum of 1 year of administrative office experience required; health care or senior living sales experience preferred.
• Strong organizational skills and attention to detail.

Please note that specific state regulations and requirements may be applicable. These regulations take precedence over the requirements outlined in the job description.

Riderwood is a beautiful 120‑acre continuing care retirement community in Silver Spring, Maryland. We’re part of a growing national network of communities managed by Erickson Senior Living, one of the country’s largest and most respected providers of senior living and health care. Riderwood helps people live better lives by fulfilling our promises of a vibrant lifestyle, financial stability, and focused health and well‑being services for those who live and work with us. As part of our team, you'll enjoy flexibility and work‑life balance to meet your personal and professional goals, and we are committed to providing you with opportunities to learn and grow.

Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law.