Health Care Associate: Entry-Level Training & Growth

RXinsider LTD.; Tempe, Northern (AZ, KY); Hybrid; USD 24,000 - 30,000; Full time

Job summary

AssistRx is seeking an entry-level Health Care Associate to provide external customer service by responding to inquiries and guiding callers through pharmacy benefit processes. You’ll train for four weeks on healthcare processes and PHI handling with a patient-first mindset.

You will collaborate with call center colleagues, answer queries, and de-escalate issues, while maintaining accurate information and professional boundaries in a fast-paced environment.

Qualifications

• 3+ years working in a direct-to-consumer or customer environment.
• Ability to learn quickly, multitask and have basic knowledge of Microsoft Office Suite.
• Positive demeanor and professional boundaries with clients.

Responsibilities

• Collaborate with other call center representatives to improve customer service.
• Guide callers through requirements to process a pharmacy benefit investigation.
• Field customer calls to provide complete and accurate answers to all queries.
• De-escalation support and resolution for dissatisfied customers.
• Performs other related duties as needed.

Skills

Customer service

Conflict resolution

Time management

Multi-tasking

Microsoft Office

Education

High School diploma

2 years higher education (preferred)

Tools

Microsoft Office Suite

Job description

AssistRx is seeking an entry-level Health Care Associate to provide external customer service by responding to inquiries and guiding callers through pharmacy benefit processes. You’ll train for four weeks on healthcare processes and PHI handling with a patient-first mindset.

You will collaborate with call center colleagues, answer queries, and de-escalate issues, while maintaining accurate information and professional boundaries in a fast-paced environment.