Health Benefits Concierge — Hybrid Contractor

collective health; Lehi (UT); Hybrid; USD 26,000 - 29,000; Part time

Benefits offered by this job

Hybrid work model

Contract position

Job summary

Collective Health is seeking passionate, temporary Member Advocate Contractors in Lehi, UT. You’ll be the first point of contact for members, guiding them through benefits and answering questions to help them navigate healthcare.

This hybrid role includes a structured training period and multiple shift options to support a high-volume environment. You’ll work with the Customer Experience team to deliver empathetic, accurate assistance and contribute to a culture that emphasizes service

Qualifications

• Candidates should show empathy and a customer-first mindset.
• Strong written and verbal communication across phone and email.
• Ability to navigate a fast-paced, high-volume support environment.
• Comfort with learning new software and adapting to processes.

Responsibilities

• Serve as the first point of contact for Collective Health members via phone and email.
• Guide members through new health benefits and help them navigate their coverage.
• Support and promote a positive office culture aligned with company values.
• Report to a Team Lead and contribute to Tier 1 member support initiatives.

Education

Bachelor's or Associate's degree

Job description

Collective Health is seeking passionate, temporary Member Advocate Contractors in Lehi, UT. You’ll be the first point of contact for members, guiding them through benefits and answering questions to help them navigate healthcare.

This hybrid role includes a structured training period and multiple shift options to support a high-volume environment. You’ll work with the Customer Experience team to deliver empathetic, accurate assistance and contribute to a culture that emphasizes service