Health Benefit Advisor - Bilingual

Edward M. Kennedy Community Health Center, Inc; Framingham (MA); On-site; Full time

Job summary

A leading community health center in Massachusetts is seeking a Health Benefits Advisor to assist patients in gaining access to healthcare services and health insurance. This pivotal role combines in-field outreach and enrollment support with a collaborative approach to work with local community organizations. Candidates should be passionate about health equity and possess strong communication skills, particularly in English and Spanish or Portuguese.

Benefits

Medical insurance starting on the first day of employment

Competitive salary based on experience

Generous time off packages

Dental and Vision insurance

403b Retirement Plan with employer match

Flexible Spending Accounts

Employee Assistance Program

Qualifications

• Customer service experience strongly preferred.
• Strong communication skills and ability to work with diverse individuals.
• Valid driver's license and dependable vehicle required.

Responsibilities

• Provide education and enrollment support for healthcare access.
• Assist patients with applications for various health programs.
• Conduct outreach in collaboration with local organizations.

Skills

Communication

Customer service

Bilingual (English and Spanish or Portuguese)

Education

High school diploma or equivalent

Job description

Are you looking for a meaningful career? Are you passionate about health equity? Do you enjoy helping people?

Edward M. Kennedy Community Health Center is one of the largest community health centers in Massachusetts serving Worcester, Framingham, Milford and the surrounding communities. We are a thriving and growing organization, and our team is expanding across sites to support this growth.

We are currently hiring a Health Benefits Advisor based in Framingham. This position will provide education and enrollment opportunities for patients and community residents who lack access to healthcare and health insurance. This position will work predominantly internally and in the field through collaborations with local community-based organizations throughout Milford, Framingham, Worcester and surrounding towns.

As an employer of choice, our inclusive workplace environment fosters teamwork, accountability and respect and supports the growth and development of each employee. We are an equal opportunity employer and embrace the richness of the diversity of our staff and community. You are a good fit for our team if you’re passionate about helping people live healthier lives and enjoy working in a supportive, team-based environment.

Salary for this position: $17.00-$21.00/Hour

Please note: While this position is based in Framingham, candidates should expect occasional cross-site coverage in Milford, Worcester, or other nearby locations—particularly to support planned time off (vacation) or unplanned staff absences (e.g., sick time). Setting these expectations upfront helps ensure smooth operations and continuity of service across our sites.

Essential Functions

• Verify patient identity and demographic information according to Health Center procedures.
• Provide consent forms and information about Health Center programs, services, patient rights, and hours of operation.
• Complete Massachusetts state Navigator training within the first three months of employment.
• Assist patients with applications for MassHealth, ConnectorCare, Qualified Health Plans, Children’s Medical Security Plan, Health Safety Net, and other relevant programs.
• Educate patients on their health coverage, plan choices, redeterminations, and the importance of maintaining insurance.
• Submit necessary documentation electronically or by fax in a timely manner and follow up as needed.
• Provide outreach and enrollment support in collaboration with local organizations and at community events.
• Maintain readiness for outreach activities, ensuring necessary equipment and materials are available and operational.

Education and Experience

• Prior customer service or client-facing experience strongly preferred.
• Strong communication skills; able to work with individuals of diverse backgrounds and educational levels.
• Bilingual in English and Spanish or English and Portuguese strongly preferred.
• Must have a valid driver’s license and dependable vehicle.
• Our health center requires all employees to have the most recent COVID-19 booster and the yearly flu vaccine.

Benefits

• Competitive salary based on related experience
• Medical insurance starts on first day of employment.
  • Health center pays 80% of medical insurance premiums.
  • Includes coverage for same-sex domestic partnersand gender affirming care.
• Generous time off packages
• Dental and Vision insurance
• 403b Retirement Plan with employer match
• Flexible Spending Accounts
• Employee Assistance Program