Health Benefit Advisor

Family Health Center of Worcester, Inc.; Worcester (MA); On-site; USD 40,000 - 55,000; Full time

Job summary

A community health organization is looking for a Health Benefits Advisor to assist patients in obtaining medical insurance coverage and providing follow-up to guarantee enrollment. Candidates should have 2-4 years of experience in a healthcare role, strong customer service skills, and be bilingual in English and another language. A high school diploma is required, along with post-high school training. This position is essential for outreach services and patient enrollment.

Qualifications

• Two to four years of experience in human services or healthcare role is required.
• Knowledge of current health care reform regulations and processes.
• Experience with Virtual Gateway strongly preferred.

Responsibilities

• Assist patients in obtaining medical insurance coverage.
• Provide follow-up to ensure enrollment within the health center.
• Conduct outreach services.

Skills

Bilingual in English and another language

Clerical skills

Computer skills

Customer service skills

Prioritization skills

Education

High school/GED diploma

Post-high school training

BS/BA preferred

Job description

The Health Benefits Advisor (HBA) assists patients obtain medical insurance coverage or assistance for health coverage. The HBA provides follow-up to determine and ensure enrollment within the health center and during outreach services.

Experience Required:

Two to four years of experience in human services or healthcare role required. Demonstrated knowledge of current health care reform regulations and processes, including experience with Virtual Gateway strongly preferred. Familiarity with managed care plans preferred. Position requires strong customer service and prioritization skills.

Educational Requirements:

High school/GED diploma required. Post-high school training required. BS/BA preferred.

Skills and Experience:

Required: Bilingual in English and one of the languages to serve the patient population. Demonstrated clerical and computer skills required. Must have adequate reading and writing skills in both languages.

Reporting Relationship:

Reports to the Supervisor of Health Benefits & Registration