Consumer Access Front Desk Concierge Coordinator

AdventHealth; Hendersonville (NC); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

403-B Retirement Plan

Parental Leave

Career Development

Well-being Resources

Mental Health Resources

Pet Benefits

Job summary

AdventHealth in Hendersonville, NC is seeking a friendly front desk associate to greet patients and visitors and support registration workflows. You will help with wait times, coordinate volunteers, and direct people to the right resources in a busy hospital environment.

The role requires strong communication skills, basic computer proficiency, and the ability to manage multiple tasks while maintaining HIPAA standards and patient confidentiality.

Qualifications

• Customer service experience preferred.
• Ability to operate a computer and standard office software.
• Proficient with phones, typing and data entry.
• Professional written and verbal communication required.
• Ability to follow complex instructions and maintain confidentiality.

Responsibilities

• Greets and assists patients and visitors.
• Tracks wait times and notifies registration staff of needs.
• Coordinates volunteers and directs them to assist visitors.
• Assists visitors with refreshments, magazines, etc.
• Serves as contact for hospital information such as directories and billing.
• Escorts patients or coordinates an escort; performs other duties as assigned.

Skills

Customer Service

Computer Literacy

Microsoft Office

Phone Handling

Professional Communication

Office Equipment

Multitasking

HIPAA awareness

Bilingual English/Spanish

Education

High School Grad or Equiv

Tools

Microsoft Office

Job description

Our Promise To You

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule

Full time

Shift

Day (United States of America)

Address

207 Linda Vista Dr

City

Hendersonville

State

North Carolina

Postal Code

28792

Job Description

Shift: Monday-Friday; 10a-5p

• Greets and assists with the needs of all patients and visitors.
• Tracks patient wait times in real-time and notifies registration staff of any needs, questions, or concerns.
• Coordinates volunteers and student workers for miscellaneous job duties and directs them to assist visitor and patient needs. Reports any delays in registration to the supervisor immediately and explains delays to patients and visitors.
• Assists patients and visitors with any needs, such as refreshments, magazines, etc.
• Serves as a contact person for hospital information needs, such as physician directories, billing office information, hospital directories, etc.
• Escorts patients to destinations or coordinates an escort. Other duties as assigned.

Knowledge, Skills, And Abilities

• Customer Service skills. [Required]
• Operating a computer. [Required]
• Microsoft Office applications. [Required]
• Answering and directing phone calls. [Required]
• Mature judgement in dealing with patients, physicians, and insurance representatives. [Required]
• Working knowledge of Microsoft programs and familiarity with database programs. [Required]
• Ability to operate general office machines such as computer, fax machine, printer, and scanner. [Required]
• Ability to effectively learn and perform multiple tasks, and organize work in a systematic and efficient fashion. [Required]
• Ability to communicate professionally and effectively, both verbally and written. [Required]
• Ability to adapt in ever changing healthcare environment. [Required]
• Ability to follow complex instructions and procedures, with a close attention to detail. [Required]
• Adheres to government guidelines such as CMS, EMTALA, and HIPAA and corporate policies. [Required]
• Understanding of HIPAA privacy rules and ability to use discretion when discussing patient related information that is confidential in nature as needed to perform duties. [Preferred]
• Knowledge of computer programs and electronic health record programs. [Preferred]
• Basic knowledge of medical terminology. [Preferred]
• Exposure to insurance benefits; ability to decipher insurance benefit information. [Preferred]
• Bilingual – English/Spanish. [Preferred]

Education

High School Grad or Equiv [Required]

Work Experience

1+ year of customer service experience [Preferred]

1+ year of direct patient access experience [Preferred]

1+ year of relevant healthcare experience [Preferred]

1+ years experience [Required]

Physical Requirements

(Please click the link below to view work requirements)

Physical Requirements - https://tinyurl.com/23km2677

Pay Range

$15.37 - $24.60

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.