Health and Benefits Lead Associate

WTW; Charlotte (NC); On-site; USD 80,000 - 115,000; Full time

Job summary

WTW is seeking a Health and Benefits Lead Associate in Charlotte, NC. In this role, you'll lead complex projects to design and manage health programs while enhancing your professional skills. You'll engage with clients and vendors, contribute to various projects, and develop junior staff. Excellent communication and analytical skills are critical for success in this position.

Qualifications

• 4+ years of experience with health and welfare plans, ideally in a consulting/brokerage firm.
• Ability to manage multiple projects and deliver on time and within budget.
• Self-starter attitude with strong analytical and creative skills.

Responsibilities

• Manage health and benefits projects and ensure quality standards.
• Advise clients proactively on service issues and conduct client meetings.
• Analyze vendor products and contribute to team collaboration.

Skills

Project Management

Client Service Orientation

Analytical Skills

Communication Skills

Problem Solving

Creative Skills

Integrative Skills

Education

State Life and Health license

CEBS designation (pursuit encouraged)

Tools

Microsoft Excel

Microsoft PowerPoint

Job description

The Role

As a Health and Benefits Lead Associate, you will contribute to a wide variety of complex projects involving the design, financing, and ongoing management of health and benefit programs. You will serve as the project manager on select projects, interface with vendors and key clients internally and externally, create client deliverables, and ensure quality standards are met. This role offers the opportunity to significantly grow your health and benefits business acumen, as well as your financial, project management, and client relationship skills, by working on cutting-edge projects alongside industry leaders.

Responsibilities include:

• Contributing to core health and benefits projects involving the design and management of group medical, dental, wellbeing, life, disability, and absence management benefits for clients.
• Partnering with the client service team leader to deliver superior project management.
• Proactively advising clients and providing excellent client service in response to day-to-day service issues and questions (eligibility, carrier coverage and claims issues, compliance, etc.).
• Preparing for and facilitating client meetings (prepare agendas and materials, coordinate resources, etc.).
• Contributing to benefit plan analysis, design, cost savings, and funding strategies.
• Engaging subject matter experts to address client needs.
• Reviewing client deliverables to ensure alignment with client objectives, leveraging optimal WTW services and solutions, and adherence to professional standards.
• Conducting benchmarking studies and other research; providing value-added analyses and summaries.
• Analyzing and comparing vendor products, services, and contracts.
• Building internal relationships and collaborating effectively on cross-functional teams.
• Reviewing work and contributing to the development of junior staff.

Qualifications

• 4+ years of experience dealing with health and welfare plans, ideally gained in a benefit consulting/brokerage firm or health underwriting/actuarial function of an insurance company.
• Proven ability to manage multiple projects simultaneously and produce quality deliverables on time and within budget.
• Strong client service orientation and ability to respond to all communications effectively and promptly.
• Proven ability to identify and resolve issues.
• Strong written and verbal communication skills.
• Self-starter attitude and ability to work independently and as part of a team.
• Strong analytical, creative, and integrative skills.
• Excellent Microsoft Office skills, particularly in Excel and PowerPoint.
• State Life and Health license required within 90 days of joining.
• Pursuit of CEBS designation or health and welfare actuarial/underwriting training encouraged.

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

EOE, including disability/vets