Health Advocate

Somatus - Revolutionizing Kidney Care; Virginia (MN); Remote; USD 40,000 - 70,000; Full time

Job summary

An established industry player in kidney care is seeking a Health Advocate to support patients with Chronic Kidney Disease. This fully remote role involves managing caseloads through various communication methods, ensuring patients receive the resources they need. The ideal candidate will have a background in healthcare and exceptional customer service skills. Join a team that values innovation and collaboration, and contribute to making a difference in patients' lives. With a focus on personal growth, this position offers numerous health and wellness perks, making it a rewarding opportunity for those passionate about healthcare.

Benefits

Subsidized Healthcare Coverage

3 Weeks Vacation (PTO)

Professional Development

Wellness Benefits

Community Engagement Opportunities

Qualifications

• 2+ years of prior medical/healthcare experience required.
• Ability to navigate a PC for data entry and communication.
• Bilingual fluency in English and Spanish preferred.

Responsibilities

• Coordinate care with the clinical team as members' conditions change.
• Assist members with scheduling healthcare appointments.
• Provide excellent customer service through daily interactions.

Skills

Customer Service

Healthcare Knowledge

Telephonic Communication

Microsoft Office Suite

Data Entry

Education

High School Diploma / GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

EMR Systems

Job description

Overview

As the largest and leading value-based kidney care company, Somatus is empowering patients across the country living with chronic kidney disease to experience more days out of the hospital and healthier at home.

It takes a village of passionate and tenacious innovators to revolutionize an industry and support individuals living with a chronic disease to fulfill our purpose of creating More Lives, Better Lived. Does this sound like you?

Showing Up Somatus Strong

We foster an inclusive work environment that promotes collaboration and innovation at every level. Our values bring our mission to life and serve as the DNA for every decision we make:

• Authenticity:We believe in real dialogue. In any interaction, with patients, partners, vendors, or our teammates, we are true to who we are, say what we mean, and mean what we say.
• Collaboration:We appreciate what every person at Somatus brings to the table and believe that together we can do and achieve more.
• Empowerment:We make sure every voice gets heard and all ideas are considered, especially when it comes to our patients’ lives or our partners’ best interests.
• Innovation:We relentlessly look for ways to improve upon the status quo to continuously deliver new solutions.
• Tenacity:We see challenges as opportunities for growth and improvement — especially when new solutions will make a difference for our patients and partners.

Showing Up for You

We offer more than 25 Health, Growth, and Wealth Work Perks to help teammates learn, grow, and be the best version of themselves, including:

• Subsidized, personal healthcare coverage (medical, dental vision)
• Accrual of 3 weeks’ Vacation (PTO)
• Professional Development, CEU, and Tuition Reimbursement
• Curated Wellness Benefits supporting teammates physical and mental well-being
• Community engagement opportunities
• And more!

This position will be focused on high needs Chronic Kidney Disease (CKD) and End-Stage Kidney Disease (ESKD) populations that face multiple challenges, from accessing resources to adhering to a physician’s treatment plan. The individual taking this role will manage their caseload through in-person, telephonic and electronic means of communication and coordination. The Health Advocate role is essential in the interdisciplinary care team and is responsible for telephonic outreach to members to inquire about current state of their health condition. The Health Advocate will also be involved in the community to “plug in” the patient with others and help facilitate their overall wellbeing.

This role is a fully remote position.

Responsibilities

• Reviews available data and coordinate care with the clinical team as members’ condition change.

• Assists members with health care appointment scheduling and locating local resources to assist with member non-clinical needs.

• Conducts outreach to members to inform them of the value in participating in the Kidney Services program.

• Helps patients access community and government-based services, including possibly filling out paperwork for the patient.

• Assists in teaching the caregiver about symptom response plans.

• Accurately manages multiple technology systems simultaneously.

• Accurately documents member interactions and appropriately follow all processes and procedures related to engagement.

• Builds rapport and establishes trusted relationships with members via daily outbound and inbound calls

• Provides excellent customer service.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice

Qualifications

Required Qualifications:

• High School Diploma / GED
• Must be 18 years of age or older
• 2+ years of prior medical / healthcare experience from one or more of the following: nursing, hospital, clinic, healthcare insurance, ER, EMT, long - term care or telephonic healthcare consulting
• Ability to create, edit, copy, save, and send documents, spreadsheets, and correspondence utilizing Microsoft Word, Microsoft Excel, and Microsoft Outlook
• Ability to navigate a PC to open applications, send emails, and conduct data entry
• Ability to work 40 hours per week. Monday - Friday 8:00am - 5:00pm local time. Flex hours may be required and flex scheduling available, when working later hours.

Preferred Qualifications:

• Bilingual fluency in English and Spanish
• 1+ years of telephonic customer service experience
• Previous CKD (Chronic Kidney Disease), cardiac / diabetic knowledge or experience
• Healthcare industry or insurance benefits knowledge and/or experience
• Experience with EMR systems

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Somatus, Inc. provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.