Family Health Advocate - Remote

Lensa; Juneau (AK); Remote; USD 40,000 - 55,000; Full time

Job summary

A leading digital health company is seeking a Family Health Advocate to provide support through personalized resource facilitation and healthcare navigation. This remote role involves assisting members with inquiries, coordinating issue resolution, and promoting health goals. Ideal candidates will possess strong communication skills and a background in healthcare or customer service.

Qualifications

• Experience in customer service within healthcare settings.
• Resolving high-level issues.

Responsibilities

• Answer inquiries regarding eligibility, benefits, and claims.
• Assist with provider search focusing on healthcare cost and quality.
• Provide proactive care guidance and member engagement.

Skills

Communication

Problem Solving

Education

High school diploma or GED

2-year healthcare/health sciences degree

Job description

2 days ago Be among the first 25 applicants

Lensa is the leading career site for job seekers at every stage of their career. Our client, Sharecare, is seeking professionals. Apply via Lensa today!

Job Description

Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com.

Job Summary

Start Date: Monday, June 16th, 2025

Training Schedule: Monday - Friday, 8:00am-4:00pm CST

The role of the Family Health Advocate is an exciting and innovative remote position created to provide meaningful support to members and their families through personalized resource and referral facilitation, issue resolution, and healthcare navigation. Utilizing motivational interviewing and guided approaches, the advocate will support members in achieving health goals, reducing costs, and optimizing quality care.

Essential Job Functions

• Answer inquiries from members (via voice and chat) regarding eligibility, benefits, open enrollment, claims, ID cards, grievances/appeals, utilization management, and more.
• Assist with provider search, focusing on healthcare cost and quality, and present provider options.
• Support for spending accounts, pharmacy, disability, and other benefits.
• Help with ordering DME, community resources, and member preferences management.
• Coordinate issue resolution with providers, payers, or third parties for claims, grievances, utilization, pharmacy, and spending inquiries.
• Provide proactive care guidance, including closing care gaps, benefits education, and preparing members for procedures.
• Refer members to clinical advocates or third-party care management as needed.
• Understand and communicate benefit packages, handle benefit and enrollment issues, and drive member engagement.

Specific Skills/Attributes

• Excellent multi-channel communication and problem-solving skills.
• Effective communication in voice and chat, with strong typing, grammar, and spelling skills.

Qualifications

• High school diploma or GED.
• 2-year healthcare/health sciences degree or equivalent experience, or relevant healthcare roles such as Health Guide, Medical Assistant, Pharmacy Technician, etc.
• Experience in customer service within healthcare settings and resolving high-level issues.

Sharecare is an Equal Opportunity Employer and does not discriminate based on race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, or other protected statuses.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: IT Services and IT Consulting