Headquarters Rentals Operations Lead

Master's Transportation, Inc.; Kansas City (MO); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan

Paid time off and holidays

Training and ongoing professional dev.

Career growth and advancement

Job summary

Master’s Transportation, Inc. is seeking a Branch Manager – Headquarters Operations in Kansas City, MO to lead the day-to-day rental branch.

You will balance administrative responsibilities with hands-on operational leadership, manage records, and coordinate rental activity. This hands-on role requires strong organization, excellent communication, and the ability to shift priorities in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Experience in rental, fleet, transportation, or related operations preferred.
• Experience in leadership or supervisory roles required.

Responsibilities

• Lead and coordinate day-to-day rental branch operations, ensuring customer and vehicle needs are handled efficiently.
• Coordinate rental vehicle availability, readiness, staging, movement, pickups, and returns.
• Maintain accurate and timely rental records, system entries, documentation, and related administrative work.
• Monitor daily rental activity and adjust priorities to meet changing customer and operational needs.
• Maintain regular awareness of fleet and parking lot activity, particularly during high-volume rental periods.
• Work hands-on with the team during busy periods to keep vehicles and rental activity moving.
• Serve as a primary point of contact for rental customers, providing responsive service and resolving issues as they arise.
• Coordinate with Service, Sales, Transportation, and other internal teams to support vehicle readiness and customer commitments.
• Identify operational issues, anticipate needs, and take ownership of solutions through completion.
• Organize and prioritize multiple assignments while maintaining accuracy and strong follow-through.
• Lead, support, and hold branch employees accountable for established expectations and procedures.
• Ensure compliance with company policies, procedures, safety practices, and rental requirements.
• Monitor branch activity and communicate operational needs, concerns, and performance information to leadership.
• Build productive relationships with customers, vendors, and internal partners who support rental operations.
• Perform other duties as needed to support branch and rental operations.

Skills

Leadership

Organization

Multitasking

Software skills

Customer service

Education

High school diploma or equivalent

Associate’s degree in business

Bachelor’s degree in business

Tools

Fleet management software

Rental software systems

MS Office suite

Job description

Master’s Transportation, Inc. is seeking a Branch Manager – Headquarters Operations in Kansas City, MO to lead the day-to-day rental branch.

You will balance administrative responsibilities with hands-on operational leadership, manage records, and coordinate rental activity. This hands-on role requires strong organization, excellent communication, and the ability to shift priorities in a fast-paced environment.