Headend Engineer

Hotwire-Communications; Orlando (FL); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

401K with company match

Paid vacation and holidays

Employee service discounts

Job summary

Hotwire-Communications seeks a Headend Engineer to lead the construction, operation, maintenance, and support of headend systems. You will install, wire, configure, and monitor equipment to ensure IPTV and channel quality across multiple facilities.

The ideal candidate holds an associate degree or equivalent, with at least 3 years in telecom/RF. You will bring strong headend and networking knowledge and collaborate with the NOC and engineering teams for ongoing improvements.

Qualifications

• Associates degree or equivalent in Engineering/Telecom/RF.
• Minimum 3 years in telecom/RF or satellite experience.
• Strong head-end knowledge and computer skills.
• Understanding IPTV, IP multicast, and video codecs.

Responsibilities

• Lead headend construction, operation, maintenance and support.
• Install, wire, label and configure equipment.
• Monitor IPTV services and channel quality.
• Coordinate with NOC and other engineering teams for maintenance.

Skills

Headend systems

IPTV knowledge

Video codecs

LAN/WAN basics

Coax wiring

Power systems

Education

Associate degree in Engineering/Telecom/RF

Tools

Microsoft Office

Visio

Excel

Job description

The Headend Engineer is responsible for leading Hotwire's headend construction, operation, maintenance, and support. Primarily focused on performing installation, operating and maintaining power systems, structured wiring, cooling, and other physical aspects.

Duties / Responsibilities:

• Work with the engineering department on the implementation of new technologies or services.
• Design, build and maintain all structured wiring to ensure efficient data flow and organization in all company facilities.
• Create and maintain preventive maintenance and equipment replacement schedules for UPS, battery backup, power generators, HVAC, environmental sensors, and other predictive diagnostic tools.
• Monitor IPTV services and linear channels for Audio/Video quality.
• Analyze real-time and historic data from monitoring systems to proactively address issues.
• Actively monitor and support Headend Infrastructure and equipment including but not limited to Satellite receivers, encoders/transcoders, VOD Catchers, AD insertion, middleware and servers.
• Efficiently coordinate with NOC and other engineering teams to resolve technical issues and to conduct scheduled maintenances.
• Perform installation, wiring, labeling and configuration of equipment.
• Continuously develop skills to advance professionally.
• Performs other related duties as required or assigned.

Minimum Qualifications:

• Associate’s degree in Engineering, Telecommunication, RF, and or satellite certifications or equivalent
• Minimum of 3 years related telecommunication industry or RF/satellite experience required
• Strong Head-End knowledge and computer related skills
• Understanding of IPTV, IP multicast, video codecs, and standards
• Excellent Audio/Visual observation skills to identify impairments and quality issues
• Must have active and clean, non-restrictive, state issued driver’s license in State where hired
• Computer proficiency required in Microsoft Office and Visio, with a higher level of proficiency in Excel, preferred
• Knowledge of LAN/WAN principles.
• Working knowledge of the principles in Ethernet, fiber and coax wiring
• Knowledge of DC and AC power systems and HVAC and AC systems
• We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including:
• 401K Retirement Plan with Company Match
• Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
• Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service

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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.