Head Teller - (High School Liaison)

Bristolcountysavings; Taunton (MA); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Head Teller to oversee teller operations and ensure exceptional customer service. This role involves supervising staff, resolving customer issues, and maintaining compliance with banking regulations. The ideal candidate will have a strong background in banking, excellent organizational skills, and a passion for customer service. Join a dedicated team that values commitment and community, and enjoy a fulfilling career in a supportive environment. This position offers a chance to make a significant impact in the lives of customers while contributing to the bank's mission of stability and growth.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

Employee Assistance Program

Flexible Spending Account

Health Savings Account

Qualifications

• High school diploma plus specialized coursework required.
• 3+ years experience in a teller position with supervisory ability.

Responsibilities

• Supervise and coordinate teller area for quality customer service.
• Troubleshoot teller line issues and ensure compliance with bank procedures.

Skills

Customer Service

Supervisory Skills

Organizational Skills

Communication Skills

Problem Solving

Education

High School Diploma

Specialized Course Work

Tools

Office Equipment

Computer Terminal

Job description

Position: Head-Teller – (High School Liaison)
Job Type: Full-Time
Location: Taunton, MA
Department: Branch Administration
Reports To: Branch Manager

ABOUT US:
Bristol County Savings Bank, founded in 1846, is a full-service financial institution offering commercial lending, personal and business banking, and mortgage services. The Bank’s Financial Advisory Services division has successfully assisted businesses, individuals and non-profits with the management of their assets since 1989. The Bank’s steady growth and expansion has resulted in $3.1 billion in assets and just over 400 employees in southeastern Massachusetts and Rhode Island. The key words at Bristol County Savings Bank are: "Commitment, Stability, and Community," values that are combined with state-of-the-art technology to meet the needs of its customers. A dedicated local community bank for over 175 years, Bristol County Savings Bank is actively involved in giving back to all the communities it serves both through financial support and the volunteerism of its people.

OVERVIEW:
Supervises and coordinates teller area to ensure quality customer service and effective branch operations in conformance with established Bank strategies, policies, and procedures. Supports and adheres to the Bank's regulatory compliance objectives and implements changes to support prescribed requirements.

PRIMARY ACCOUNTABILITIES / RESPONSIBILITIES:

1. Directly supervises tellers and schedules the daily activities of the teller staff. Provides feedback to Manager and Assistant Manager to ensure teller schedules are commensurate with branch staffing goals. Assists tellers with customer transactions, as needed, and may perform all the duties commensurate with a teller based on customer demand.
2. Troubleshoots and reconciles problems and complaints relative to teller line activity. Responsible for ensuring that teller identified errors, including teller overs and shorts, are identified and corrected in a timely manner. Provides training and coaching to tellers.
3. Performs teller related operational activities. Complies with various bank procedures as they pertain to BSA compliance and maintains various logs, records, and inventories, as prescribed by bank procedures. Keeps abreast of regulatory compliance and developments for assigned area and apprises staff of it. Recommends procedural changes as needed to support prescribed requirements.
4. Verifies vault totals daily and maintains cash levels within prescribed limits. Orders cash for branch and verifies receipt of cash in accordance with Bank security procedures. Responsible for daily ATM settlement. Ensures that cash and checks are appropriately stored at the end of the day. Performs audit of tellers’ cash drawer on a regular basis.
5. Sells and redeems U.S. Saving Bonds.
6. Provides service and cross sells all products to customer in teller capacity. May open accounts, process loan applications and loan payoffs, as required; enters required data into computer. Provides customers with information and advice within scope of authority.
7. Provides backup to Branch Manager or Assistant Branch Manager as needed.
8. Performs security functions, including opening and closing the branch offices, vault opening and closing, proper storage of cash and checks, internal control. Assists in ensuring proper maintenance of assigned branch building, grounds and equipment.

OTHER ACCOUNTABILITIES / RESPONSIBILITIES:
Performs related and unrelated duties as may be required or assigned.

POSITION REQUIREMENTS:
High school diploma plus specialized course work and training. At least three years’ experience in a teller position with demonstrated supervisory ability. Working knowledge of the Bank’s products and services. Strong organizational, communication, customer service, and interpersonal skills. Able to use various office equipment including computer terminal. Able to work extended or weekend hours.

INDEPENDENT ACTION:
Performs work independently within scope of established guidelines and practices. Consults with manager when clarification or exception to Bank policy may be required.

QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Any physical demands or work conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EEO STATEMENT:
Bristol County Savings Bank is an Equal Opportunity Employer and is committed to a diverse workforce. The Bank considers applicants for employment without regard to race, color, sex, sexual orientation, national origin, age, genetic information, veteran status, disability or membership in any other protected class as defined by law.

Benefits:
Begins first of the month following date of hire: Medical, Dental, Vision, Critical Illness Insurance, Disability insurance including LIFE, Long-term disability, Employee Assistance Program, Flexible Spending Account, Dependent Care Account, Health Savings Account.