Lead Cashier

ULTA Beauty; Woburn (MA); On-site; USD 10,000 - 60,000; Full time

Job summary

ULTA Beauty is seeking a Lead Cashier for its Woburn location. This role involves managing guest transactions with an emphasis on customer service, supporting and training staff, and maintaining cashwrap excellence. Candidates should have relevant experience, a passion for the beauty industry, and excellent communication skills.

Qualifications

• High school diploma preferred.
• 2+ years relevant work experience or equivalent.
• Experience exceeding sales goals and training new hires.

Responsibilities

• Ensure exceptional guest service and engagement during transactions.
• Support training of new cashiers and manage cashier operations.
• Contribute to achieving store goals in sales and customer loyalty.

Skills

Communication

Collaboration

Customer Relationship Management

Adaptability

Education

High school diploma

Tools

POS systems

Job description

OVERVIEW

Experience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences for true beauty enthusiasts. At Ulta Beauty, we’re transforming the world one shade, one lash, one cut at a time. Because beauty is powerful.

If you seek a greater purpose—a place of vision, mission, and lived values—where voices are heard, contributions are valued and recognized, and growth opportunities abound, consider Ulta Beauty. Nowhere else are the possibilities quite this beautiful.

GENERAL SUMMARY & SCOPE

The Lead Cashier (LC) is responsible for the efficiency of guest transactions and maintaining excellence in cashwrap standards, including cleanliness and overall aesthetics. Experienced in cashiering, the LC assists in training new cashiers and cross-training other associates. This position is responsible for driving loyalty results, including credit, through performance, people, and process. The Lead Cashier supports the leadership team with register functions, associate exit inspections, and cashier chat ins/outs, requiring a passion for guest experience, process excellence, and delivering exceptional results by engaging guests on our Loyalty Life Cycle.

PRINCIPAL DUTIES & RESPONSIBILITIES

Performance

• Contribute to meeting or exceeding store goals related to retail and service sales, omni-channel, guest loyalty, and retail shrink.
• Ensure each guest receives exceptional service by providing a guest-friendly environment, greeting, engaging, personalizing service, and recommending products/services.
• Handle sales, refunds, and exchanges courteously.
• Assist guests with makeup applications, skincare analysis, and product demonstrations to drive sales and enhance the guest experience.
• Book appointments and support in-store events to deliver an unrivaled guest experience while meeting sales goals.
• Maintain replenishment, organization, and cleanliness of all cashwrap displays and supplies.
• Maintain prompt, regular attendance.

People

• Support an inclusive environment for teammates, peers, and guests.
• Assist leadership with cashier chat ins/outs and associate exit inspections.
• Stay informed about industry trends, products, and services to better serve guests.
• Promote the guest loyalty program and create excitement around credit and loyalty goals.
• Assist in training new cashiers and cross-training associates.
• Engage and influence peers to achieve performance goals.
• Drive cashier accountability and participate in ongoing training.
• Collaborate with store team to grow the business.

Process

• Ensure compliance with company policies, procedures, and standards.
• Adhere to dress code.
• Complete transactions accurately, including returns and media control.
• Perform register opening and closing as directed.
• Maintain store cleanliness and standards throughout the store.
• Protect assets and minimize loss.
• Execute operational tasks as assigned.

JOB QUALIFICATIONS

Education

• High school diploma preferred.

Experience

• 2 years relevant work experience or equivalent preferred.
• Proven ability to delegate, multi-task, and problem-solve.
• Passion for guest service and sales.
• Experience addressing guest concerns professionally.
• Experience exceeding sales goals and training new hires.

Skills

• Proficient with POS systems and technology.
• Excellent communication skills.
• Strong collaboration and interpersonal skills.
• Ability to work independently and in a team.
• Ability to build and maintain customer relationships.
• Adaptable and able to work under pressure.

SPECIAL POSITION REQUIREMENTS

• Flexible schedule including days, evenings, weekends, and holidays.
• Must be 18+ years old to hold the Lead Cashier role.

WORKING CONDITIONS

• Mobility throughout the store during shift.
• Frequent bending, reaching, and lifting up to 25 lbs.
• Continuous object manipulation.

Ulta Beauty is an Equal Opportunity Employer. We encourage applications from all backgrounds and do not discriminate based on legally protected statuses.