Head Teller (Customer Service Associate - Lead)

Queenstown Bank; Stevensville (MD); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking bank as a Head Teller, where you'll lead a dedicated team in providing exceptional customer service. This role emphasizes building relationships with customers and ensuring operational excellence in the Teller Line. With over 125 years in community banking, this established institution values teamwork, trust, and performance. You'll have the opportunity to educate customers on digital services while managing daily operations and guiding your team to success. If you're passionate about making a difference in your community and possess strong leadership skills, this is the perfect opportunity for you.

Benefits

Medical, Dental and Vision Insurance

Paid Time Off (PTO)

401K Retirement Plan

Tuition Reimbursement

Employer Paid Life Insurance

Employer Paid Disability Insurance

Employee Assistance Program

Employee Discounts and Perks

Qualifications

• 1+ years of Teller experience required.
• Strong leadership and supervisory skills are essential.

Responsibilities

• Deliver outstanding service and process transactions efficiently.
• Supervise Customer Service Associates and ensure operational excellence.

Skills

Leadership Skills

Customer Service

Communication Skills

Basic Math Skills

Organizational Skills

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Join to apply for the Head Teller (Customer Service Associate - Lead) role at Queenstown Bank

6 days ago Be among the first 25 applicants

Join to apply for the Head Teller (Customer Service Associate - Lead) role at Queenstown Bank

This range is provided by Queenstown Bank. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$19.00/hr - $22.00/hr

Queenstown Bank is Celebrating over 125 Years of Community Banking!

Come Join a Team that is Working Together to Enhance the Lives of our Colleagues , Customers and the Community Every Day!

This position is responsible for providing strong leadership for our Customer Service Associates by modeling superior service for our customers and overseeing daily operations of the Teller Line.

Duties And Responsibilities

• Deliver outstanding service by greeting customers in a welcoming manner and process customer transactions efficiently, accurately and in compliance with bank policies, including but not limited to deposits and withdrawals, cashing checks and accepting loan payments.
• Supervise and monitor Customer Service Associates by providing guidance and training to ensure superior service and operational excellence.
• Operational Excellence to include vault management, processing cash shipments, branch balancing, monthly audits and ATM management.
• Build relationships by developing trust and engaging in conversations to understand customers’ financial needs and referring to Customer Service Representatives to recommend appropriate bank products and services
• Educate customers on digital services to deepen their understanding of alternative service opportunities and fraud solutions.
• Work closely with colleagues throughout the bank to achieve branch goals and provide an exceptional customer experience.
• Follow all banking regulations, security and operational procedures to protect customers and bank assets.
• Adhere to Company’s Core Values, which are Trust, Customer Commitment, Teamwork, Excellence and Performance.
• Perform other duties as assigned by management.
  
  

Qualifications (Knowledge, Skills, Abilities, Education And Experience)

• High school diploma or GED.
• Minimum of 1 year of Teller experience required.
• Strong leadership and supervisory skills.
• Willingness to learn, understand and demonstrate branch operation activities, terminology, products and services.
• Basic knowledge of related state and federal banking compliance regulations, and other Bank operational policies.
• Strong computer skills to include database and Microsoft Office.
• Ability to apply good judgement to carry out instructions, interpret documents, understand procedures, write reports and correspondence.
• Basic math skills to include the ability to calculate interest and balance accounts.
• Ability to count currency, coin, and negotiable instruments in a timely manner.
• Excellent communication skills.
• Good organizational and time management skills
  
  

Physical Demands And Work Environment

• Mobility sufficient to perform activities required of position, including travel to customer locations
• Manual dexterity for the functional operation of office equipment, such as computers, calculators, etc.
• Ability to actively engage in necessary communications with internal and external customers.
  
  

Company Benefit Offerings For Eligible Employees

• Medical, Dental and Vision insurance offered 1 st of the month following 30 days of employment
• Paid Time Off (PTO) starts at 3 weeks per calendar year (prorated for new hires based on start date)
• 12 Paid Holidays (including Birthday)
• 401K retirement plan with up to a 4% Company match and immediate vesting
• Tuition Reimbursement
• Employer paid life insurance
• Employer paid disability insurance
• Voluntary life and disability insurance
• Employee Assistance Program
• Employee Discounts and Perks
  
  

Compensation

• The posted pay range for this position reflects a good faith estimate.
• Actual compensation offered may vary based on factors such as relevant experience, skills, internal equity, tenure, performance and location.
  
  

Queenstown Bank is an Equal Opportunity Employer, including protected Veterans and individuals with Disabilities. Queenstown Bank is an E-Verify participant.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance and Sales

• Industries

  Banking

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