Head Teller

National Bank of Coxsackie; Village of Athens (NY); On-site; Full time

Job summary

A leading bank is seeking a Head Teller to oversee daily operations, ensuring efficient customer transactions and high service standards. The role involves supervising staff, managing cash, and ensuring compliance with policies. Strong leadership and customer service skills are essential. The bank offers a competitive salary and benefits package.

Benefits

Health Insurance

Dental Insurance

401K with employer match

Group life insurance

Disability

Time off package

Qualifications

• Strong computer skills – ability to learn new computer systems.
• Excellent customer service skills are a must.
• Strong verbal and written communication skills required.

Responsibilities

• Oversees daily teller line operations ensuring efficient transactions.
• Supervises and coaches teller staff, manages cash limits.
• Acts as a key point of contact for resolving customer concerns.

Skills

Customer Service

Communication

Leadership

Attention to Detail

Tools

Computer Skills

Job description

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National Bank of Coxsackie provided pay range

This range is provided by National Bank of Coxsackie. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$18.00/hr - $20.00/hr

The Head Teller at National Bank of Coxsackie oversees daily teller line operations to ensure efficient and accurate customer transactions while maintaining a high standard of service. This role is responsible for supervising and coaching teller staff, managing cash limits and audits, and ensuring compliance with bank policies and procedures. The Head Teller supports branch leadership in operational duties and serves as a key point of contact for resolving customer concerns. Strong leadership, attention to detail, and a commitment to customer satisfaction are essential in this role.

The general responsibilities of the position, which are all completed within the framework of Bank policies and procedures, are:

• Order and receive money;
• Monitor vault security;
• Control money supply at each teller window and monitor dollar levels;
• Keep records of teller proofs;
• Ship money to Coxsackie in case of oversupply or mutilation;
• See that work is processed properly and timely to the proof department;
• Accept and process all type customer generated transactions;
• Balance cash proof each day;
• Monitor work performance of tellers at the branch location;
• Assist in preparation for monthly audits;
• Coordinate lunch/time off hours.
• Reconcile cashier checks, money orders, travelers checks on a daily basis;
• Any other duties as assigned by management.
  
  

Necessary Skills, Training, And Dispositions

• Strong computer skills – ability to learn new computer systems
• Excellent customer service skills are a must
• Strong verbal and written communication skills required
• General working knowledge of bank operations, personnel policies, and any departmental policies;
• Excellent working knowledge and background concerning teller procedures;
• Must be able to lift bags of coin up to about 50 pounds each.
  
  

The Bank offers Health and Dental Insurance, 401K with employer match, group life insurance, disability, and a time off package.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance and Sales

• Industries

  Banking

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