Head Teller

OceanFirst Bank; Toms River (NJ); On-site; USD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a Head Teller to lead operations at their Toms River branch. This role involves supervising teller staff, ensuring compliance with banking regulations, and delivering exceptional customer service. The ideal candidate will possess strong sales and communication skills, with a proven track record in a banking environment. Join a company that values respect, professionalism, and diversity, and enjoy great benefits including professional growth opportunities, tuition assistance, and access to on-site fitness facilities. Make a meaningful impact in your community and help shape the future of banking.

Benefits

Professional Growth Opportunities

Employee Perks & Discount Programs

Tuition Assistance

Incentive Compensation

Company Holidays

Paid Time Off

Access to On-Site Fitness Facilities

Qualifications

• 3+ years of teller experience with supervisory experience preferred.
• Strong communication and sales skills are essential.

Responsibilities

• Supervise teller staff and ensure compliance with banking regulations.
• Provide training and meet sales and referral goals.

Skills

Sales Skills

Interpersonal Skills

Communication Skills

Basic Math Skills

Attention to Detail

Computer Literacy

Education

High School Diploma or equivalent

Tools

Office Equipment

ATMs/ITMs

Job description

Join to apply for the Head Teller role at OceanFirst Bank

OceanFirst Bank is seeking a new Head Teller at our Toms River (Lake Ridge) branch! Upon hire, all retail staff will participate in a 2-week personalized and interactive training experience.

At OceanFirst Bank, each employee plays an important role in fulfilling the mission and executing daily tasks in line with our core values. We foster an environment of respect, professionalism, and diversity, making OceanFirst a great place to work and do business.

Great benefits include: professional growth opportunities, employee perks & discount programs, tuition assistance, incentive compensation, company holidays and paid time off, access to on-site fitness facilities at Red Bank and Toms River headquarters, and more! Apply today to #BecomeOceanFirst and make an impact in the community!

About The Role

Provides extraordinary customer care to internal and external customers. Oversees daily teller operations. In the absence of the Branch Manager and/or Branch Supervisor, directs other branch personnel.

What You Will Do

1. Supervise and schedule teller staff, ensuring adequate lobby and drive-up coverage.
2. Provide ongoing product training; enhance teller cross-selling and follow-up techniques.
3. Meet and exceed sales and referral goals annually.
4. Ensure compliance with policies and procedures, especially BSA and cash handling.
5. Manage teller sales efforts and refer potential clients to appropriate channels.
6. Maintain branch cash levels and order cash as needed.
7. Balance and control personal cash drawer; reconcile branch ATM daily.
8. Conduct monthly cash counts and monitor branch video surveillance.
9. Oversee ATM proof and control, if applicable.
10. Process credit and debit advises from correspondent banks.
11. Manage branch Money Order and Teller Check inventory.
12. Serve as Branch Supervisor if designated.
13. Participate in outbound calling and promote digital banking channels.
14. Collaborate with Branch Manager to complete end-of-day tasks.
15. Ensure compliance with banking regulations, employment laws, and organizational policies.
16. Maintain compliance files and ensure staff meet disclosure and compliance requirements.

What We Expect Of You

1. Excellent sales, service, interpersonal, and communication skills.
2. Working knowledge of bank products/services or ability to learn quickly.
3. Strong basic math skills.
4. Attention to detail and ability to multi-task.
5. Computer literacy and familiarity with office equipment and ATMs/ITMs.
6. Flexible schedule according to branch needs.

Your Qualifications

1. High School Diploma or equivalent.
2. At least three years of teller experience and one year of supervisory experience.
3. Daily contact with customers and staff; occasional contact with vendors.

Working Conditions/Physical Requirements

Remain stationary for extended periods, communicate effectively, travel as needed within the company footprint, operate necessary equipment, and handle money and transport coin bags/boxes.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled