Teller

Century Next Bank; Monroe (LA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Parental leave

Training & development

Vision insurance

401(k)

401(k) matching

Dental insurance

Job summary

Century Next Bank is looking for a dedicated full-time Teller in Monroe, Louisiana. The successful candidate will provide excellent service to clients, perform financial transactions, and assist with online banking.

This role entails maintaining high customer service standards, compliance with banking regulations, and working efficiently in a professional environment. Candidates should have strong communication skills and experience in cash handling.

Qualifications

• Minimum GED or high school diploma required.
• Previous teller or customer service experience preferred.
• Must be able to lift 50lbs and travel to multiple locations.

Responsibilities

• Provide service to clients and assist with transactions.
• Respond to customer inquiries and create solutions.
• Maintain cash drawer and ensure accuracy.

Skills

Customer service

Cash handling experience

Problem solving

Time management

Communication proficiency

Education

High school diploma or equivalent

Associate’s degree in Business Administration

Tools

Standard office equipment

Cash register

Job description

Benefits

• Health insurance
• Paid time off
• Parental leave
• Training & development
• Vision insurance
• 401(k)
• 401(k) matching
• Dental insurance

Position Summary

Tellers provide service to all clients of the bank in addition to referring clients to other lines of business. The successful candidate must be able to perform all duties of a paying/receiving teller and be proficient in assisting with online banking, debit cards and assist with other duties as assigned, while complying with banking regulations and internal policies and procedures. Job requirements include: Minimum GED or High school diploma required; college degree or equivalent work experience preferred; one year cash handling experience in a bank or prior responsibility handling large amounts of money in a retail environment. Candidate must have strong interpersonal communication, computer skills, ability to operate standard office equipment; must be able to travel to multiple locations if required; must be able to work with other lines of business; proven record in providing excellent customer service; must be able to lift 50lbs. Must be able to work shifts within banking center hours of operation: 8:00 am – 6:00 pm weekdays and Saturdays, hours vary per location.

Tellers report the Branch Manager and/or the Teller Supervisor.

Position Standard

• Responding to customer inquiries and concerns and creating positive solutions
• Accepting retail and commercial deposits, loan payments, checking and savings withdrawals
• Cashing checks for customer and non‑customers
• Knowing the balancing procedures and how to researching outages

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position Responsibilities

• Maintaining customer service standards, greeting customers and facilitating a welcoming and customer‑focused environment
• Performing as a paying and receiving teller in bank lobby and or drive‑thru as needed
• Responding to customer inquiries and concerns and creating positive solutions
• Maintaining supplies and organization of work items
• Ensures adherence to policies and procedures concerning the teller functions
• Maintain knowledge of basic and specialized teller functions
• Maintaining an adequate cash drawer limit, buying and selling currency as needed
• Balancing cash drawer in accordance with bank procedures
• Answers questions about all bank products and services
• Assist customers with bookkeeping, disputes and resolutions
• Promotes the bank’s products and services
• Follows opening and closing procedures
• Contributes to the fulfillment of the department, as well as company objectives and goals
• Complying with department and company policies, procedures, and regulations

Competencies

• Problem Solving/Analysis
• Teamwork orientation
• Customer focused
• Initiative
• Time management
• Communication proficiency
• Technical capacity
• Knowledge of office methods, procedures, and practices including the use of standard office and teller equipment
• Detail oriented
• Organizational skills
• Strong communicational skills
• Mathematical skills
• Computer skills
• Attendance/Punctuality
• Dependability

Supervisory Responsibility

This position is not responsible for the supervision of other employees.

Work Environment

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, fax machines, email, electronic calendars, scanning devices, calculators, and currency and coin machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk, squat, use hands to finger, handle or feel, and reach with hands and arms. This job also requires the employee to frequently lift at least 50 pounds.

Position Type/Expected Hours of Work

This is a full‑time position. Days and hours of work are Monday through Friday, Saturdays (as scheduled). This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act. This position requires occasional evening and regular weekend work as needed.

Travel

Travel is primarily local during the business days but may be required to travel to multiple locations, if necessary.

Required Education and Experience

High school diploma or equivalent

Preferred Education and Experience

Previous teller and CSR experience preferred but not required.

Minimum

Two years of bank teller experience or two years of counting, receiving, disbursing and balancing money, and executing financial transactions; OR Associate’s degree in Business Administration or related field AND two years of bank teller experience or two years of counting, receiving, disbursing and balance money, and executing financial transactions; OR Equivalent combinations of experience, training and/or education approved by Human Resources

Other Duties

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, and responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

Equal Opportunity Employer/Veterans/Disabled

Equal Opportunity Employer/Veterans/Disabled