Head Teller

Connex Credit Union; Orange (CT); On-site; USD 45,000 - 60,000; Full time

Job summary

Connex Credit Union is seeking a Head Teller to supervise teller line staff and ensure exceptional service. The role involves coaching employees, meeting referral goals, and maintaining branch balance. Join a community-focused organization committed to financial well-being.

Benefits

Competitive compensation

Medical, Dental and Vision coverage

Paid time off

401K contributory plan with company match

Community outreach opportunities

Qualifications

• 2 - 3 years banking experience.
• Ability to effectively coach employees.
• Ability to maintain confidentiality of member information.

Responsibilities

• Supervise front line staff in all functions associated with the teller line.
• Deliver high quality service to members.
• Ensure branch remains in balance and meets audit requirements.

Skills

Communication

Sales

Leadership

Problem Solving

Education

Associate’s degree

Tools

Microsoft Office

Job description

2 weeks ago Be among the first 25 applicants

Are you looking to have a positive impact on people in your community? Connex Credit Union is looking for diverse talent who are motivated to improve the financial well-being of others. We’re a company with a long and successful history where trust is important and exceptional customer service is the standard. We are committed to our employees, our members and the communities we serve. If you want to make a difference and be part of a growing, inclusive organization, join us in our mission.

Benefits

• Competitive compensation.
• Medical, Dental and Vision coverage.
• Paid time off.
• 401K contributory plan with company match.
• The opportunity to become involved in community outreach.
  
  

Supervise front line staff in all functions associated with the teller line. The position has personal referral and balancing goals as well as the responsibility to ensure all employees reporting to them meet their referral and balancing goals. The Head Teller is responsible for ensuring the entire branch remains in balance and is able to pass any internal or external audits that may take place. The position requires strong sales, service, and leadership skills. The Head Teller works with the Branch Manager and Assistant Branch Manager to develop strategies for reaching all branch goals and coaching and developing branch staff.

Essential Functions And Responsibilities

Delivers high quality service to members as defined by our Advocacy Statements:

• We will always work in your best interest
• We will work with you to identify your financial needs and provide solutions to improve your life
• We will be responsive to you and make your experience simpler, faster and friendlier
• Ensures personal cash drawer, subordinate cash drawers, and vault balance
• Maintains and ensures subordinates maintain an excellent knowledge of products and services in order to make proper recommendations and referrals to members
• Coaches Member Service Representatives on referral techniques and strategies
• Delivers superior quality service while adhering to corporate, regulatory and audit guidelines
• Utilizes problem solving skills and thinks independently to resolve member issues
• Meets goals consistently and contributes to the fulfillment of all Connex Credit Union goals
• Projects a professional and friendly image at all times including a positive attitude, composure and a clear, energetic and welcoming speaking voice
  
  

Qualifications And Requirements

• 2 - 3 years banking experience
• Associate’s degree required or equivalent work experience
• Ability to effectively coach employees
• Ability to accurately manage a cash drawer
• Ability to maintain confidentiality of member information
• Ability to work collaboratively within the branch environment
• Strong communication and sales skills
• High degree of responsibility and integrity
• Proficiency in Microsoft Office suite
• Continued education through selected training courses
• Flexible about work hours and shifts to accommodate business and member needs.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance and Sales

• Industries

  Banking

Referrals increase your chances of interviewing at Connex Credit Union by 2x

Insurance Client Care Team Representative

New Haven, CT Personal Touch Car Wash Associate

Commercial Insurance Customer Service Representative

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.