Head Teller

The First National Bank of Long Island; Village of Garden City (NY); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading bank in New York is seeking a Head Teller to oversee teller operations and ensure compliance with bank policies. This role involves training staff, managing cash operations, and achieving sales targets while maintaining a positive environment.

Qualifications

• Prior Teller experience required. Head Teller or Assistant Head Teller experience preferred.
• Ability to stand for prolonged periods.

Responsibilities

• Oversees scheduling and work assignments of Tellers.
• Trains and coaches Tellers to improve performance.
• Identifies cross-sell opportunities and achieves sales targets.

Skills

Customer Service

Coaching

Sales

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Job Description

Head Teller

Delivers excellent customer service. Oversees the scheduling and work assignments of Tellers and ensures compliance with bank policies and procedures. Trains and coaches Tellers to improve their performance. Ensures adequate supplies of cash for the branch. Orders currency, prepares and verifies outgoing and incoming currency shipments. Opens and closes the vault daily, controls cash in the vault, and distributes daily cash to Tellers. Prepares customer payrolls. Approves Teller transactions as appropriate. Supervises branch proof, teller recap, and reporting. Also performs daily Teller functions. Identifies cross-sell opportunities and is responsible for achieving the branch and personal sales referral targets. Maintains a positive, professional, and safe working environment.

Responsibilities:

• Oversees the scheduling and work assignments of Tellers and ensures compliance with bank policies and procedures.
• Trains and coaches Tellers to improve their performance.
• Opens and closes the vault daily, controls cash in the vault, and distributes daily cash to Tellers.
• Prepares customer payrolls. Approves Teller transactions as appropriate. Supervises branch proof, teller recap, and reporting. Also performs daily Teller functions.
• Identifies cross-sell opportunities and is responsible for achieving the branch and personal sales referral targets.
• Maintains a positive, professional, and safe working environment.

Qualifications:

• Prior Teller experience required. Head Teller or Assistant Head Teller experience preferred.
• Ability to stand for prolonged periods.
• Ability to reach, bend, stoop, and walk to access safe deposit boxes, ATM Vault, etc.
• Proficient in Microsoft Office.
• Minimum High School Diploma/GED.

First National Bank LI is an Affirmative Action, Equal Opportunity Employer M/F/Disabled/Veteran.