Head Teller

Tru Point Bank; Bristol (VA); On-site; USD 33,000 - 37,000; Full time

Job summary

Tru Point Bank in Bristol, VA is seeking a Head Teller to lead teller operations and supervise staff to maintain service standards. You will manage the cash position and ensure all documents and transactions comply with bank policies.

The role emphasizes confidentiality, customer service, coaching staff, and collaboration with product specialists. A High School Diploma or equivalent and prior teller experience are required.

Qualifications

• High School Diploma or Equivalent required.
• Previous Teller Experience Required.

Responsibilities

• Perform all teller functions.
• Supervise the teller staff to ensure excellent customer service with an emphasis on confidentiality.
• Proactively strengthen customer relationships and build a positive community image.
• Maintain and monitor the branch cash position and ensure compliance with policies.
• Manage staff levels and schedules for efficient teller support.
• Ensure teller functions comply with bank policies and guidelines.
• Refer customers to product specialists and coach staff accordingly.
• Monitor customer transactions to minimize risk and loss.
• Communicate branch and bank objectives to staff; support development of personnel.

Skills

Cash handling

Customer service

Confidentiality

Communication

Education

High School Diploma or Equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Head Teller

Full Time Bristol Office, Bristol, VA, US 3 Attachments

Salary Range: $33,280.00 To $37,440.00 Annually

Position Summary:

The Head Teller will be responsible for all teller functions as well as overseeing the performance of the teller staff to ensure service standards are being maintained. The individual will maintain and monitor the vault position and oversee the supply of necessary documents to conduct business. The Head Teller will be responsible for following bank policy and procedures to ensure the safety and security of employees, customers, and bank assets.

Essential Functions:

• Will be able to perform all teller functions.
• Will supervise the teller staff to ensure excellent customer service with an emphasis on confidentiality.
• Will be proactive in initiating activities to strengthen customer relationships, build a positive community image, foster teamwork, and strengthen employee morale.
• Will maintain and monitor the total cash position of the branch and ensure it is in compliance with established policies.
• Will maintain a sufficient supply of necessary documents to conduct financial transactions and ensure that all equipment is in good working order.
• Will manage staff levels and schedules to ensure efficient teller support for the branch.
• Will ensure that all teller functions comply with bank policies, procedures, and guidelines.
• Will assess customer needs and refer customers to the appropriate product specialist. In addition, will provide coaching to the teller staff to do the same.
• Will ensure that all operational and administrative tasks are completed within the bank’s policies, procedures, and guidelines.
• Will monitor and observe customer transaction activities to minimize risks and exposure to loss.
• Will effectively communicate branch and bank objectives with staff members. This includes upward and downward communication as necessary.
• Will be responsible for individual professional development as well as coaching and developing staff members

Supervisory Responsibilities:

Indirect Supervision: None

Additional Responsibilities:

• Will be a proactive participant in marketing, sales campaigns, business development, and relationship building efforts that relate to the assigned location or the bank as a whole
• Will be responsible for full compliance with all polices, procedures, rules, and regulations.
• Will maintain a strict level of confidentiality
• Will perform various other duties as may be assigned

Education and Experience:

High School Diploma or Equivalent

Previous Teller Experience Required

Personal Characteristics:

• Computer proficiency
• Excellent verbal and written communication skills
• Ability to maintain strictest level of confidentiality
• Effective problem solving and decision-making skills
• Displays a positive attitude

Please provide 3 professional references with contact information (i.e., former co-workers, former supervisors, or business acquaintances

*Hourly Rate Dependent on Experience

EOE/Veteran/Disabilty

Monday - Thursday: 8:15 a.m. - 5:15 p.m.
Friday: 8:15 a.m. - 6:00 p.m.

Position Summary:

The Head Teller will be responsible for all teller functions as well as overseeing the performance of the teller staff to ensure service standards are being maintained. The individual will maintain and monitor the vault position and oversee the supply of necessary documents to conduct business. The Head Teller will be responsible for following bank policy and procedures to ensure the safety and security of employees, customers, and bank assets.

Essential Functions:

• Will be able to perform all teller functions.
• Will supervise the teller staff to ensure excellent customer service with an emphasis on confidentiality.
• Will be proactive in initiating activities to strengthen customer relationships, build a positive community image, foster teamwork, and strengthen employee morale.
• Will maintain and monitor the total cash position of the branch and ensure it is in compliance with established policies.
• Will maintain a sufficient supply of necessary documents to conduct financial transactions and ensure that all equipment is in good working order.
• Will manage staff levels and schedules to ensure efficient teller support for the branch.
• Will ensure that all teller functions comply with bank policies, procedures, and guidelines.
• Will assess customer needs and refer customers to the appropriate product specialist. In addition, will provide coaching to the teller staff to do the same.
• Will ensure that all operational and administrative tasks are completed within the bank’s policies, procedures, and guidelines.
• Will monitor and observe customer transaction activities to minimize risks and exposure to loss.
• Will effectively communicate branch and bank objectives with staff members. This includes upward and downward communication as necessary.
• Will be responsible for individual professional development as well as coaching and developing staff members

Supervisory Responsibilities:

Direct Supervision: Teller Staff

Indirect Supervision: None

Additional Responsibilities:

• Will be a proactive participant in marketing, sales campaigns, business development, and relationship building efforts that relate to the assigned location or the bank as a whole
• Will be responsible for full compliance with all polices, procedures, rules, and regulations.
• Will maintain a strict level of confidentiality
• Will perform various other duties as may be assigned

Education and Experience:

High School Diploma or Equivalent

Previous Teller Experience Required

Personal Characteristics:

• Computer proficiency
• Excellent verbal and written communication skills
• Ability to maintain strictest level of confidentiality
• Effective problem solving and decision-making skills
• Leadership skills
• Displays a positive attitude

Please provide 3 professional references with contact information (i.e., former co-workers, former supervisors, or business acquaintances

*Hourly Rate Dependent on Experience

EOE/Veteran/Disabilty

Monday - Thursday: 8:15 a.m. - 5:15 p.m.
Friday: 8:15 a.m. - 6:00 p.m.

Attachments (3)

E-Verify Poster.pdf

Head Teller - Physical Requirements Page.pdf