Head Teller

Leader Bank; Andover (MA); On-site; USD 47,000 - 70,000; Full time

Benefits offered by this job

401(k) plan with corporate match

medical and dental insurance

life and disability insurance

retirement savings plan

paid holidays

paid time off

vacation

team member wellness program

Job summary

Leader Bank, N.A., is seeking a Head Teller at the Andover branch in Andover, MA. This full-time role supports branch sales and service goals by delivering the highest level of customer service and efficient operations.

Responsibilities include handling financial transactions, promoting bank products, maintaining product knowledge, and ensuring accuracy and compliance in daily tasks. The role requires strong customer service and sales aptitude in a Branch setting.

Qualifications

• High school diploma or equivalent required.
• At least two years of retail banking experience preferred.
• Strong interpersonal and communication skills essential.
• Ability to balance sales goals with providing excellent customer service.
• Proficiency with banking applications preferred.

Responsibilities

• Maintain knowledge of all bank products and services.
• Greet customers professionally and build relationships.
• Promote bank products and refer services.
• Handle transactions accurately and balance cash drawer.
• Ensure compliance with security, CIP, CTR requirements.
• Support branch goals and participate in community activities.

Skills

Interpersonal skills

Verbal & written communication

PC knowledge

Attention to detail

Sales oriented

Weekend/evening availability

Multitasking

Education

High School Diploma or equivalent

Job description

Job Details
Location: Andover Branch – Andover, MA 01810
Position Type: Full Time
Salary Range: $46,760.00 – $70,140.00

Summary

Leader Bank, N.A., one of the fastest growing Banks in Massachusetts, has an immediate opening for a Head Teller. This role is responsible for helping the branch to meet its goals of sales and service by providing the highest level of customer service and operational improvement in productivity and job efficiency. Under the supervision of the Branch Manager or Assistant Branch Manager, the position performs financial transactions, encourages sales of bank products, and provides superior service in a highly professional manner.

Responsibilities

• Maintain a high level of understanding of all products and services provided by the Bank.
• Maintain a high level of service quality by acknowledging the customer’s presence through a professional greeting and developing an interpersonal relationship built upon an understanding of customer needs.
• Convey an eagerness/willingness to help customers.
• Meet customer needs through problem‑solving techniques as required.
• Sell and refer Bank products and services within the guidelines established by the Bank and follow up with prospects by asking for their business.
• Maintain referral documentation and actively participate in sales promotions.
• Conduct business in a professional manner and maintain a neat and orderly work area.
• Establish and maintain a good working relationship with all Bank employees.
• Participate in community projects and organizations as requested and demonstrate a willingness to accept added duties and responsibilities.
• Perform all banking transactions, including opening accounts, checking & savings deposits, IRA’s, business retirement accounts, and various types of payments, in accordance with Bank policy.
• Operate as a teller, including performing financial transactions with Bank customers, settlement procedures, and balancing the cash drawer as needed.
• Understand and adhere to security, compliance, and retail banking policies and procedures.
• Comply with all aspects of the Bank Secrecy Act responsibilities, including accurately completing Currency Transaction Reports (CTRs), adhering to the Customer Identification Program (CIP) policy, reporting suspicious activity to the manager, and performing Office of Foreign Assets Control (OFAC) checks.
• Perform other duties as required from time to time by management.

Qualifications

• Strong interpersonal skills.
• Excellent verbal and written communication skills.
• General personal computer knowledge; prior experience with banking applications preferred.
• Ability to handle multiple priorities and strong attention to detail.
• Sales and service‑oriented personality.
• Must be available to work Saturdays and evenings on a rotating basis.
• High School Diploma or equivalent.
• Minimum two years of retail banking experience or retail sales and service experience.

Salary and Benefits

Salary Minimum: $46,760.00
Salary Maximum: $70,140.00
Other rewards may include annual bonuses, commissions, short-and long-term incentives, and program-specific awards.
Benefits include 401(k) plan with corporate match, medical and dental insurance, life and disability insurance, a retirement savings plan, paid holidays, paid time off, and vacation.
Leader Bank also offers a team member wellness program.

Equal Opportunity Statement

Leader Bank, N.A. is an Equal Opportunity and affirmative action employer and does not discriminate on the basis of race, color, religion, age, gender, marital status, sexual orientation, national origin, disability, military status, veteran status, or any other protected class.

E-Verify Participation

Leader Bank, N.A. is an E-Verify participant.