Head Teller

Leader Bank; Andover (MA); On-site; USD 46,760 - 70,140; Full time

Benefits offered by this job

401(k) plan with corporate match

Medical and dental insurance

Paid time off and vacation

Job summary

Leader Bank in Andover is searching for a dedicated Head Teller. This role emphasizes exceptional customer service while achieving branch sales goals. The Head Teller will conduct financial transactions and promote bank products, ensuring the highest quality of service.

Candidates should possess strong interpersonal skills, attention to detail, and prior banking experience. Furthermore, a supportive work environment with competitive compensation and benefits is provided for all team members.

Qualifications

• Minimum of two years retail banking experience or retail sales and service experience.
• Ability to handle multiple priorities and possesses a strong attention to detail.
• Must be available to work Saturdays and evenings on a rotating basis.

Responsibilities

• Conducts financial transactions with Bank customers.
• Encourages sales and referrals of bank products.
• Maintains a high level of service quality through professional greeting.

Skills

Strong interpersonal skills

Excellent verbal and written communication skills

Sales and service-oriented personality

Education

High School Diploma or equivalent

Tools

Banking applications

Job description

Leader Bank is looking for exceptionally dedicated team members to join one of the country’s fastest growing community banks and mortgage lenders. At the time of its founding in 2002, Leader Bank had one branch office, $6.5 million in assets and 7 team members. Since then, the Bank has become one of the most successful banks in Massachusetts with $5 billion in assets, more than 400 team members, 6 branch offices, and annual mortgage originations of over $3 billion.

Exemplary products and an innovative spirit have driven Leader Bank’s rapid growth over the years, and our team members embrace these values. Our mission is to obsess over our clients, make them feel valued, and maintain long‑term relationships with them by constantly enhancing our products and processes to always improve our client experience. For our team members, Leader Bank prioritizes competitive compensation and benefits, a healthy work‑life balance, and an environment that fosters diversity and inclusion.

Summary

Leader Bank, N.A., one of the fastest growing banks in Massachusetts, has an immediate opening for a Head Teller. This role is responsible for helping the branch to meet its goals of sales and service by providing the highest level of customer service through an ongoing commitment to improvement in operational and product knowledge, productivity, and job efficiency. Under the supervision of the Branch Manager and Assistant Branch Manager, this position is responsible for conducting financial transactions between the Bank and its customers, encouraging sales and referrals of bank products, and providing superior service in a highly professional manner.

Responsibilities

• Maintains a high level of understanding of all products and services provided by the Bank.
• Maintains a high level of service quality by acknowledging the customer’s presence through a professional greeting and developing an interpersonal relationship built upon an understanding of customer needs. Conveys to customers an eagerness / willingness to help.
• Meets customer needs through problem solving techniques as required.
• Sells and refers Bank products and services within the guidelines established by the Bank. Follows up with prospects by asking for their business. Maintains referral documentation and actively participates in sales promotions.
• Conducts business in a professional manner and maintains a neat and orderly work area.
• Establishes and maintains a good working relationship with all Bank employees.
• Participates in community projects and organizations as requested. Demonstrates a willingness to accept added duties and responsibilities.
• Performs all banking transactions, including opening accounts, checking & savings deposits, IRA’s, business retirement accounts, and various types of payments, in accordance with Bank policy.
• Performs teller duties including performing financial transactions with Bank customers and settlement procedures and balances cash drawer, as needed.
• Understands and adheres to security, compliance, and retail banking policies and procedures.
• Complies with all aspects of the Bank Secrecy Act, including accurately completing Currency Transaction Reports (CTRs), adhering to the Customer Identification Program (CIP) policy, reporting suspicious activity to your manager, and performing Office of Foreign Assets Control (OFAC) checks.
• Performs other duties as may be required from time to time by management.

Qualifications

• Strong interpersonal skills.
• Excellent verbal and written communication skills.
• General personal computer knowledge; prior experience with banking applications preferred.
• Ability to handle multiple priorities and possesses a strong attention to detail.
• Sales and service‑oriented personality.
• Must be available to work Saturdays and evenings on a rotating basis.
• High School Diploma or equivalent.
• A minimum of two years retail banking experience or retail sales and service experience.

Leader Bank offers an excellent compensation and benefits package including 401(k) plan with corporate match, medical and dental insurance, and the opportunity to work for a fast‑growing, local organization.

Leader Bank, N.A. is an Equal Opportunity and affirmative action employer and does not discriminate on the basis of race, color, religion, age, gender, marital status, sexual orientation, national origin, disability, military status, veteran status, or any other protected class.

The base salary range below represents the low and high end of the Leader Bank salary range for this position. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance.

Salary Minimum: $46,760.00 - Salary Max: $70,140.00

The range listed is just one component of Leader Bank’s total compensation package for team members. Other rewards may include annual bonuses, commissions, short‑ and long‑term incentives, and program‑specific awards. In addition, Leader Bank provides a variety of benefits to eligible team members, including health insurance coverage, a team member wellness program, life and disability insurance, a retirement savings plan, paid holidays and paid time off, and vacation.

Leader Bank is an E‑Verify participant.