Head of Venue Operations & Facilities

Oak View Group; New Caney (TX); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

401(k) Savings Plan

401(k) matching

Paid Time Off (vacation days, sick &

Job summary

Oak View Group seeks a Director of Operations to lead daily facility operations for Caney Pines Convention Center, overseeing maintenance, setup/changeovers, housekeeping and safety programs to ensure top-quality service for events.

The role includes budget management, staff supervision, contractor coordination, and regular reporting to the General Manager, all while maintaining OSHA compliance and delivering exceptional client satisfaction.

Qualifications

• BS/BA degree or related experience in facility operations.
• 5-7 years experience in facility operations management.
• Ability to work event nights, weekends, and holidays as required.
• Knowledge of budget preparation and control.
• Knowledge of OSHA requirements.
• Basic knowledge of boilers, chillers, and refrigeration.
• Basic Knowledge of Fire Alarm / Fire Protection Systems.
• Knowledge of event production and theater technology.
• Proficiency with Microsoft Office (Excel, Word, Outlook).
• Excellent customer service and communication.

Responsibilities

• Directs and oversees overall daily operation and maintenance of the facility and all systems.
• Participate in the development and administration of the facility’s operations and capital budgets; forecast additional funds needed for staffing, equipment, materials, and supplies; monitor and approve expenditures; and implement adjustments as necessary.
• Oversees the advancing and communicating of event information to the appropriate departments and staff.
• Directs and oversees all event operations and facility conversions, including set-up and tear-down for conventions, meetings, trade shows, banquets, and special events, while ensuring exceptional client service, operational efficiency, and adherence to facility standards.
• Select, train, motivate, and evaluate staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures.
• Responsible for health & safety compliance and ensuring adherence to all OVG policies, procedures, and applicable local, state, and federal regulations.
• Develop and update comprehensive management reports and manuals (i.e., Operations Manual, Annual Preventative Maintenance Plan, Annual Facility Report, Fire Code Rules & Regulations, etc.)
• Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.
• Conduct a variety of organizational and operational studies; recommend modifications to programs, policies, and procedures as appropriate.
• Establish and maintain effective working relationships with staff, facility stakeholders, and facility users.
• Direct and monitor the work of contractors, engineers, and architects on building projects.
• Maintain hazardous materials communication program and material safety data sheets; maintain knowledge of changes in pertinent Federal, State, and Local regulations.
• All other duties as assigned by the General Manager.

Skills

Budget management

Staff supervision

Event operations

Microsoft Office

Communication

Safety compliance

Teamwork

Education

B.S. or B.A. in related field

Tools

Microsoft Office Suite

Job description

Oak View Group seeks a Director of Operations to lead daily facility operations for Caney Pines Convention Center, overseeing maintenance, setup/changeovers, housekeeping and safety programs to ensure top-quality service for events.

The role includes budget management, staff supervision, contractor coordination, and regular reporting to the General Manager, all while maintaining OSHA compliance and delivering exceptional client satisfaction.