Head of Trust & Safety Product Strategy

JPMorgan Chase & Co.; New York (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

JPMorgan Chase & Co. in New York seeks a Product Manager for Trust and Safety who drives end-to-end product life cycles and delivers customer value.

You will partner with engineering, data science, and operations to launch secure fraud prevention features and ensure scalable, reliable client experiences. You will translate customer needs into actionable requirements, define success metrics, and lead cross-functional teams to execute migration plans from legacy systems toward modern fraud

Qualifications

• 5+ years in product management or a related field.
• Strong knowledge of product development lifecycle, design, and analytics.
• Proven ability to lead discovery, ideation, and value-driven development.
• Experience migrating and optimizing large-scale payments or financial services systems.
• Excellent communication to align cross-functional teams.
• Analytical thinker with data-driven approach to fraud detection.

Responsibilities

• Develops a product strategy and vision that delivers value to customers.
• Leads discovery and market research to uncover solutions and feed the roadmap.
• Owns, maintains, and develops a product backlog aligned with the roadmap.
• Builds the framework and tracks key success metrics (cost, features, risk, reliability).
• Leads migration of fraud screening from legacy systems to modern platforms.
• Defines and implements strategic plans for fraud screening improvements.
• Partners with engineering to design and deliver advanced fraud checks.
• Collaborates with cross-functional teams to execute migration roadmaps.
• Identifies opportunities to improve scalability and operational efficiency.

Skills

Product management

Lifecycle management

Data analytics

Cross-functional leadership

Payments domain

Fraud detection

Stakeholder management

Job description

JPMorgan Chase & Co. in New York seeks a Product Manager for Trust and Safety who drives end-to-end product life cycles and delivers customer value.

You will partner with engineering, data science, and operations to launch secure fraud prevention features and ensure scalable, reliable client experiences. You will translate customer needs into actionable requirements, define success metrics, and lead cross-functional teams to execute migration plans from legacy systems toward modern fraud