Associate Live Oak Express Lending Officer

Live Oak Bank; Wilmington (NC); On-site; USD 57,000 - 93,000; Full time

Job summary

Live Oak Bank is seeking an Associate Live Oak Express Lending Officer to support end-to-end lending activities, portfolio management, and risk governance across SBA and conventional products. This role focuses on growth, client relationships, and platform development within a fast-paced, data-driven environment.

The position requires a bachelor’s degree and 1–3 years in banking, with strong communication, analytical, and problem-solving skills, aligned to Live Oak’s values and strategic goals.

Qualifications

• Bachelor’s degree in business, economics, computer science, or mathematics, or equivalent experience.
• 1-3 years of proven banking experience across multiple financial services functions including lending, underwriting, credit, servicing, strategy and/or product covering both SBA and conventional loans, lines of credit, cards, and/or payments for business and/or consumer lending businesses.
• Knowledge of SMB market drivers, competitors, and products.
• Understanding of Live Oak Bank organizational vision, strategy, operations, and culture.
• Effective verbal and written communication skills; ability to tailor communications to a broad spectrum of audiences and cross-functional teams.
• Strong conceptual ability: able to solve complex problems with simple, easy to explain solutions.
• Time spent in a fast paced, technology driven, result oriented, often ambiguously defined arena, with shifting priorities and timelines.
• Preferred: proficiency in data analysis, forecasting, and budgeting.

Responsibilities

• Support the Director, Live Oak Express in the development and execution of tactical initiatives that drive the intermediate and longer-term strategic objectives of the business.
• Assist in the development and execution of sales and growth projects and strategies related to business development, production pipeline management, verticalization and cross-sell, and client relationship deepening efforts.
• Assess loan applications for completeness; decisions loan applications in a timely manner within delegated lending authority while adhering to bank policy, risk appetite, and regulatory guidelines.
• Supports all "voice of the client" activities; surface and summarize key client feedback themes; works with team to develop action plans to address opportunities and/or mitigate risks with consensus from stakeholders; helps in the execution of action plans to meet desired outcomes.
• Serves as a valued teammate related to the buildout and ongoing management of a cloud native, API enabled, digital end-to-end lending platform with a best-in-class risk framework that will underpin Live Oak Express, as well as the future state of credit decisioning for the entire bank (e.g., digital application and loan documents, underwriting workflows, credit decision engine & automation, product expansion, risk-based pricing)
• Participate and contribute to the ongoing credit portfolio management, credit policy, and financial performance activities that influence risk management, policy, and profitability
• Assist in developing and ongoing management of acquisition and client deepening campaigns across new /existing Live Oak Express businesses, verticals, products, and features
• Assess and decision high quality loans meeting bank policy in a high volume, data-driven lending business
• Service new and existing clients related to loan applications, onboarding, and issue resolution
• Support risk governance activities of the business (e.g., steerco, risk committee, portfolio management)
• Provide support to other teams to include credit administration, risk management, embedded banking, marketing, BAG, product, technology, PMO, compliance, legal, and other cross-functional teams
• Meets regularly with Live Oak Express Leadership to discuss business performance, industry trends, emerging risks, and opportunities
• Maintain a high standard of regulatory awareness including BSA, AML, CIP, and OFAC
• Other duties as assigned

Skills

Verbal communication

Written communication

Data analysis

Education

Bachelor’s degree or equivalent experience

Job description

About Us

Live Oak Bank is a digital bank that serves small business owners across the country. Our groundbreaking spin on service and technology has fueled our mission to be America’s Small Business Bank. Our products help customers buy, build, and expand their business, and our high-yield savings and CD products help them grow their hard-earned money. At Live Oak, we never lose sight of the well-being of our people. We believe our employees are the heart of our company. Our commitment to our customers and culture is intertwined, and we seek those who embody and embrace what it takes to empower the American dream.

How This Role Impacts Live Oak and its People

The Associate Live Oak Express Lending Officer will be an integral team member serving the needs of clients. This role will be central and responsible in supporting all end-to-end activities of the business to include sales and growth strategies, business development and prospecting, client deepening activities, risk management, underwriting, operations, servicing, and portfolio management. Additionally, this role will have keen focus on safety and soundness and risk governance. Lastly, this position will serve as a key team member for strategic efforts related to the lending platform buildout and ongoing evolution that will support Live Oak Express and the entire bank.

What You’ll Do at Live Oak

• Support the Director, Live Oak Express in the development and execution of tactical initiatives that drive the intermediate and longer-term strategic objectives of the business
• Assist in the development and execution of sales and growth projects and strategies related to business development, production pipeline management, verticalization and cross-sell, and client relationship deepening efforts
• Assess loan applications for completeness; decisions loan applications in a timely manner within delegated lending authority while adhering to bank policy, risk appetite, and regulatory guidelines
• Supports all "voice of the client" activities; surface and summarize key client feedback themes; works with team to develop action plans to address opportunities and/or mitigate risks with consensus from stakeholders; helps in the execution of action plans to meet desired outcomes
• Serves as a valued teammate related to the buildout and ongoing management of a cloud native, API enabled, digital end-to-end lending platform with a best-in-class risk framework that will underpin Live Oak Express, as well as the future state of credit decisioning for the entire bank (e.g., digital application and loan documents, underwriting workflows, credit decision engine & automation, product expansion, risk-based pricing)
• Participate and contribute to the ongoing credit portfolio management, credit policy, and financial performance activities that influence risk management, policy, and profitability
• Assist in developing and ongoing management of acquisition and client deepening campaigns across new /existing Live Oak Express businesses, verticals, products, and features
• Assess and decision high quality loans meeting bank policy in a high volume, data-driven lending business
• Service new and existing clients related to loan applications, onboarding, and issue resolution
• Support risk governance activities of the business (e.g., steerco, risk committee, portfolio management)
• Provide support to other teams to include credit administration, risk management, embedded banking, marketing, BAG, product, technology, PMO, compliance, legal, and other cross-functional teams
• Meets regularly with Live Oak Express Leadership to discuss business performance, industry trends, emerging risks, and opportunities
• Maintain a high standard of regulatory awareness including BSA, AML, CIP, and OFAC
• Other duties as assigned

Required Experience

• Bachelor’s degree in business, economics, computer science, or mathematics, or equivalent experience
• 1 - 3 years of proven banking experience across multiple financial services functions including lending, underwriting, credit, servicing, strategy and/or product covering both SBA and conventional loans, lines of credit, cards, and/or payments for business and/or consumer lending businesses
• Knowledge of business credit underwriting and loan structures that mitigate risks; strong conceptual understanding of risk /reward pricing and fee structures
• Fundamental knowledge of the SMB market drivers, competitors, and products
• Understanding of Live Oak Bank organizational vision, strategy, operations, and culture
• Effective verbal and written communication skills; ability to tailor communications to a broad spectrum of audiences and cross-functional teams
• Strong conceptual ability: able to solve complex problems with simple, easy to explain solutions
• Time spent in a fast paced, technology driven, result oriented, often ambiguously defined arena, with shifting priorities and timelines

Preferred Experience

• Proficiency in data analysis, forecasting, and budgeting
• Intellectually curious
• Excellent written and verbal communication
• Strong work ethic, self-motivated, get it done attitude

Our Values

• Dedication: Possess a deep commitment to Live Oak Bank's mission and core values, exemplified through a strong work ethic, adaptability and pride in your work.
• Ownership: Take initiative to deliver positive results by proactively and creatively solving problems, while maintaining a high degree of quality.
• Respect: Treat everyone with courtesy, politeness, and kindness.
• Innovation: Embrace fresh ideas and fearlessly contribute new solutions to emerging or existing problems.
• Teamwork: Foster collaboration, accountability, and trust with others and understand that together, we do more

For a detailed overview of our employee benefits please visit: http://www.liveoakbank.com/careers/ Live Oak Bank is an affirmative action and equal opportunity employer, minorities/women/veterans/disabled. We consider applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran status or disability. Equal access to programs, service and employment is available to all persons.

The base pay range for this position is $56,540.00 - $92,520.00 per year. Compensation may also include annual bonuses and long-term incentives, subject to various metrics and company policy. A candidate’s salary is determined by several factors including travel, relevant work experience or skills and expertise. Please note that we provide at least the minimum requirement of paid sick leave to our employees who reside in states that require employer-paid sick leave, including but not limited to Arizona, California, Colorado, District of Columbia, Maine, Maryland, Massachusetts, Michigan, Nevada, New Jersey, New Mexico, New York, Oregon, Rhode Island, Vermont, and Washington.

Those applicants requiring reasonable accommodation to the application and/or interview process should notify human resources at [e-mail].

EEO is the Law

More than just a job, a career at Live Oak is an opportunity to mold the future of the banking industry. Live Oak Bank would not be the top SBA 7(a) and USDA lender in the country without our people. We focus on hiring folks who are dedicated to living our values, every single day. Together, we're on a mission to be America's small business bank. At Live Oak we never lose sight of focusing on the wellbeing of our folks. We believe our employees are the heart of our company and drive our commitment to our customers. As part of the Live Oak team, you'll have the chance to shape the next chapter of banking while supporting the backbone of our nation – small businesses.