Head of Technology Risk & Controls - Data & AI

usaa; United States; Hybrid; USD 180,000 - 240,000; Full time

Job summary

USAA is seeking an Executive Director, Technology Business Risk & Controls - Data & AI, to lead a high-impact risk program across critical technology functions. You will partner with executive leaders to strengthen governance, drive proactive risk mitigation, and enable responsible innovation.

This role reports to senior leadership and requires a strategic, collaborative approach to governance, risk, and control design, including managing regulatory examinations and audits.

Qualifications

• Bachelor's degree in Business, Information Technology, Information Security, Information Management, Risk Management, Finance, or a related field.

Responsibilities

• Leads the implementation and advancement of Technology Business Risk and Controls programs, operating models, and roadmaps across assigned technology organizations, ensuring alignment with enterprise objectives, risk appetite, and regulatory expectations.
• Serves as a trusted advisor to senior technology leaders on information technology, cyber, data, AI, resiliency, and operational risk matters, influencing business decisions and risk mitigation strategies.
• Oversees association-scale risk identification, assessment, measurement, monitoring, and control activities related to technology infrastructure, software development, cloud environments, information security, data governance, third-party technology services, and emerging technologies.
• Accountable for the design, implementation, and continuous improvement of first-line technology risk and control programs, including risk and control self-assessments, issue management, control monitoring, risk indicators, loss event management, and governance processes.
• Partners with senior leaders and key control partners, including Risk Management, Compliance, Audit, Legal, to address complex risk matters, drive remediation efforts, and ensure sustainable control effectiveness.
• Leads first-line engagement activities for regulatory examinations, internal audits, external audits, and risk reviews, ensuring timely responses, effective remediation plans, and sustainable issue resolution.
• Drives identification of emerging technology, cyber, data, and operational risk themes and systemic control weaknesses through analytics, trend analysis, and industry intelligence, driving proactive mitigation strategies.
• Oversees the development, monitoring, and reporting of technology risk metrics and key risk indicators for senior leadership and governance committees to support informed decision-making and risk transparency.
• Builds and oversees a high performing team through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Education

Bachelor's degree in Business, Information Technology, Information Security, Information Management, Risk Management, Finance, or a related field

Job description

USAA is seeking an Executive Director, Technology Business Risk & Controls - Data & AI, to lead a high-impact risk program across critical technology functions. You will partner with executive leaders to strengthen governance, drive proactive risk mitigation, and enable responsible innovation.

This role reports to senior leadership and requires a strategic, collaborative approach to governance, risk, and control design, including managing regulatory examinations and audits.