Head of Technology & AI Innovation

Riviera Dining Group; Miami (FL); In loco; USD 150.000 - 190.000; Tempo pieno

Descrizione del lavoro

Riviera Dining Group is seeking a Director of Information Technology to lead technology strategy, security, and AI adoption across all RDG venues and the corporate office. This hands-on executive role partners with the CFO and CPO to align technology investments with growth and guest experience.

You will own infrastructure, cybersecurity, system integrations, and vendor relationships, building governance and data foundations, and guiding teams through complex technology initiatives.

Competenze

• Bachelor's degree in IT or equivalent with professional experience.
• 10+ years progressively senior IT experience, including 5+ years leading tech for multi-unit hospitality.
• Deep experience with Microsoft 365, Entra ID, Intune and cloud/SaaS environments.
• Hands-on experience with hospitality POS, PMS and back-office systems.
• Strong knowledge of network infrastructure, Wi-Fi, VoIP, and venue cameras.
• Experience implementing cybersecurity controls and PCI DSS compliance.
• Experience evaluating, deploying or governing AI tools in business settings.
• Vendor management and contract negotiation experience.
• Excellent communication to executives and non-technical stakeholders.

Mansioni

• Develop a multi-year technology roadmap aligned with growth and guest experience.
• Manage annual tech budget including hardware lifecycle and software spend.
• Advise executives on systems and process changes to improve efficiency.
• Negotiate and manage technology vendors and contracts with SLAs.
• Scale tech support capabilities across venues and corporate teams.
• Define KPIs for uptime, security posture, and project delivery.
• Lead AI strategy and pilots with governance and privacy considerations.
• Oversee security programs, PCI DSS compliance, and incident response.
• Own integrations across HR systems and ensure accurate reporting.
• Manage SaaS portfolio, licenses, renewals, and data governance.
• Oversee venue hardware/infrastructure and ensure reliability.
• Lead tech onboarding for new venues with a standard playbook.

Conoscenze

IT leadership

Multi-unit hospitality IT

Cloud & SaaS

Security & PCI DSS

AI strategy

Vendor management

Executive communication

Project governance

Formazione

Bachelor's degree in Information Technology, Computer Science, or related field

Strumenti

Microsoft 365

Entra ID / Azure AD

Intune

POS systems (Oracle MICROS Simphony)

PMS & reservations systems

Security tooling & PCI compliance tools

Descrizione del lavoro

Riviera Dining Group is seeking a Director of Information Technology to lead technology strategy, security, and AI adoption across all RDG venues and the corporate office. This hands-on executive role partners with the CFO and CPO to align technology investments with growth and guest experience.

You will own infrastructure, cybersecurity, system integrations, and vendor relationships, building governance and data foundations, and guiding teams through complex technology initiatives.