Head of Technical Service & Support - Cold Storage

Standex International; Summerville (SC); On-site; USD 90,000 - 120,000; Full time

Job summary

A global industrial growth company is looking for a Technical Service and Support Manager to lead service operations for scientific cold storage systems. The role entails providing strategic leadership, ensuring exceptional service delivery, managing parts operations, and driving digital transformation. Ideal candidates will have over 10 years of progressive experience in technical service management, a strong background in ultra-low temperature technology, and expertise in ERP systems integration. This position offers an opportunity to enhance customer experience through innovation.

Qualifications

• Minimum 10+ years of experience in technical service management, specifically in scientific cold storage.
• Experience managing parts sales operations and inventory management.
• Strong technical knowledge of laboratory cold storage systems.

Responsibilities

• Provide strategic leadership for technical service operations.
• Ensure exceptional service delivery and customer satisfaction.
• Develop and manage relationships with third-party service providers.

Skills

Scientific cold storage systems

Ultra-low temperature technology

Laboratory refrigeration

IoT technologies

Remote monitoring

Data analytics

Customer focus

Education

Bachelor's degree in Engineering or Life Sciences

Tools

Salesforce Service Cloud

ServiceNow

Job description

A global industrial growth company is looking for a Technical Service and Support Manager to lead service operations for scientific cold storage systems. The role entails providing strategic leadership, ensuring exceptional service delivery, managing parts operations, and driving digital transformation. Ideal candidates will have over 10 years of progressive experience in technical service management, a strong background in ultra-low temperature technology, and expertise in ERP systems integration. This position offers an opportunity to enhance customer experience through innovation.