Head of Technical Deployments | Americas

Planhat; New York (NY); On-site; USD 150,000 - 200,000; Full time

Benefits offered by this job

Performance bonuses

Long-term incentives

Generous PTO policy

Job summary

Planhat is seeking a Head of Technical Deployment EMEA in New York to manage the deployment lifecycle for complex customers. You will lead a team of Technical Deployment Specialists, ensuring successful project implementations while enhancing customer satisfaction through hands-on leadership.

The ideal candidate will have 8+ years of experience in managing technical teams and possess strong project management and communication skills.

Qualifications

• 8+ years managing technical teams in high-growth environments.
• Ability to communicate across technical and commercial audiences.
• Hands-on approach in team training and technical escalations.

Responsibilities

• Own the deployment lifecycle for complex customers.
• Manage and coach a team of Technical Deployment Specialists.
• Design and evolve deployment frameworks to improve speed and quality.
• Partner with CS, Sales, and Product to align deployment strategy.
• Lead improvements to reduce deployment time and enhance satisfaction.

Skills

Leadership

Project management

Technical expertise

Communication

Job description

Competencies

You are a strategic thinker who is equally comfortable rolling up your sleeves and getting into operational details. You bridge the gap between business and technical stakeholders with confidence and clarity, and you have the leadership track record to back it up.

Track Record

That track record looks like:

• 8+ years leading and managing teams of at least 5-10 people in a high-growth, cross-functional startup or scale-up environment
• Deep technical expertise across APIs, data architecture, integrations, and automation
• Strong project management skills, able to run multiple large-scale engagements in parallel without losing detail or momentum
• An excellent communicator who translates fluently between commercial and technical audiences at every level
• A hands‑on leader who resolves escalations, trains the team, and joins high‑risk go‑lives rather than managing from a distance

Responsibilities

As Head of Technical Deployment EMEA, you will own the full lifecycle of how Planhat deploys for its most complex customers:

• Manage, grow, and coach your team of Technical Deployment Specialists
• Design and evolve the end‑to‑end deployment lifecycle, from discovery and scoping to integration, configuration, and go‑live
• Build repeatable frameworks: playbooks, templates, and scalable processes to drive quality and speed
• Partner cross‑functionally with CS, Sales, and Product to align customer deployment strategy with business goals
• Act as a technical architect in complex deployments, integrating with customer data systems, building automations, and ensuring robust data flows
• Lead process improvements to reduce deployment time, optimise resource utilisation, and boost customer satisfaction
• Track and report on deployment metrics: team capacity, utilisation, customer outcomes, and deployment velocity

Definition of Success

• You have built a high‑performing team of Technical Deployment Specialists that consistently delivers technically sophisticated, high‑impact solutions
• You have defined and implemented a deployment methodology that is repeatable, scalable, and raises the standard across every customer engagement
• You are consistently reducing deployment time and improving customer satisfaction through process improvements and hands‑on leadership
• You are seen as the technical authority on complex deployments, trusted by both customers and internal teams to resolve the hardest problems
• You are growing the next generation of technical leaders within your team, creating career paths and development opportunities that retain top talent

Compensation

The OTE (base + variable) salary range for this position is $150,000 - $200,000 per year. Please note that actual salaries will vary based on factors including but not limited to location, experience, and performance. Please also note the range listed is just one component of the company’s total rewards package for exempt employees. Other rewards may include performance bonuses, long‑term incentives, a generous PTO policy, and other benefits.