Head of Support & Dispatch Operations - Remote

Onward; United States; Remote; USD 90,000 - 115,000; Full time

Benefits offered by this job

Equity options

Performance bonus potential

Job summary

A healthcare transportation company is seeking a Senior Manager of Support & Dispatch Operations to lead a team in a dynamic environment. The role involves team management, process optimization, and cross-functional collaboration. Ideal candidates will have 4-6 years of experience in operations management within a startup or high-growth setting, possess a Bachelor's degree, and demonstrate strong leadership and communication skills. The position is remote, working PST hours, with a salary range of $90K–$115K plus equity and bonuses.

Qualifications

• Minimum of 4-6 years in Support or Dispatch Operations Management.
• Experience in a high-growth or startup environment.
• Proficiency in analyzing operational data.

Responsibilities

• Lead and manage a high-performing team of support members and dispatchers.
• Create and refine SOPs to improve operations.
• Partner with cross-functional teams to ensure process alignment.

Skills

Startup Mindset

Leadership Skills

Communication Proficiency

Data Driven

Technical Expertise

Education

Bachelor's degree or equivalent

Tools

CRM tools (e.g., Zendesk)

Dispatch software

Job description

A healthcare transportation company is seeking a Senior Manager of Support & Dispatch Operations to lead a team in a dynamic environment. The role involves team management, process optimization, and cross-functional collaboration. Ideal candidates will have 4-6 years of experience in operations management within a startup or high-growth setting, possess a Bachelor's degree, and demonstrate strong leadership and communication skills. The position is remote, working PST hours, with a salary range of $90K–$115K plus equity and bonuses.