Head of Support & Dispatch Operations — Remote

Onward; United States; Remote; USD 90,000 - 115,000; Full time

Benefits offered by this job

Annual Bonus

Stock options

Job summary

A healthcare transportation company is seeking a Senior Manager of Support & Dispatch Operations. You will lead a high-performing team and design operational processes for a rapidly growing startup. The ideal candidate has 4-6 years of relevant experience and a strong startup mindset. This full-time position is remote, offering a salary range of $90K-$115K plus additional compensation. Join us to improve healthcare access and be part of a dynamic growth story.

Qualifications

• 4-6 years in Support or Dispatch Operations Management.
• Experience in healthcare/transportation dispatch and trust & safety.
• Proven track record in operational leadership and scaling teams.

Responsibilities

• Lead and manage a high-performing team of support members and dispatchers.
• Design and enforce trust & safety protocols.
• Develop and refine SOPs to improve workflows.

Skills

Startup Mindset

Leadership Skills

Technical Expertise

Data Driven

Communication Proficiency

Education

Bachelor's degree or equivalent

Tools

Customer Relationship Management (CRM) tools

Dispatch software

Job description

A healthcare transportation company is seeking a Senior Manager of Support & Dispatch Operations. You will lead a high-performing team and design operational processes for a rapidly growing startup. The ideal candidate has 4-6 years of relevant experience and a strong startup mindset. This full-time position is remote, offering a salary range of $90K-$115K plus additional compensation. Join us to improve healthcare access and be part of a dynamic growth story.