Head of Student Housing Operations & Performance

Bisnow; Miami (FL); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

10 days PTO/Vacation first year

Holidays: Major Federal Holidays

Health, Dental, and Vision Insurance

Job summary

Bisnow seeks a Director of Operations to oversee the student housing portfolio through its in‑house management platform. You will drive occupancy targets, financial performance, and resident experience, supervising Portfolio Managers and Property Managers across leasing, marketing, maintenance, budgeting, and services.

You will lead operational strategies, implement best practices, and ensure consistent company standards across properties, bridging site execution with corporate objectives in a

Qualifications

• Bachelor’s degree in Business Administration, Real Estate, Finance, or related field.
• 5–7 years of experience in property management or real estate operations, overseeing multiple properties or a portfolio.
• Strong understanding of multifamily or student housing operations, including leasing, budgeting, and property performance.
• Experience leading property management teams.
• Proficiency in property management software such as Entrata, Excel, or similar systems.
• Willingness to travel periodically.
• English and Spanish preferred.

Responsibilities

• Oversee day-to-day operational performance of the student housing portfolio managed by third‑party property management ensuring properties meet occupancy, revenue, and operational targets.
• Supervise and support the Portfolio Manager and Property Managers, providing guidance on leasing strategy, operations, budgeting, and property performance.
• Monitor key performance indicators including occupancy, pre‑leasing velocity, rental rates, concessions, delinquency, operating expenses, and NOI.
• Review weekly operational reports and monthly financial statements to evaluate property performance and identify areas for improvement.
• Work closely with the accounting team to review budget vs. actual performance and implement strategies to improve financial results.
• Lead the development and oversight of annual operating budgets and forecasts for the property portfolio.
• Oversee leasing and marketing strategies across the portfolio to ensure properties remain competitive within their respective markets.
• Conduct regular site visits to properties to evaluate operational standards, leasing performance, maintenance quality, and resident experience.
• Develop and implement operational processes, procedures, and best practices across the portfolio to improve efficiency and consistency.
• Oversee staffing, hiring, onboarding, training, and development of property management teams.
• Provide leadership and performance management for onsite teams including Property Managers, Leasing Managers, and operational staff.
• Coordinate with vendors, contractors, and service providers to ensure quality performance and cost efficiency.
• Assist with operational onboarding and transition of newly acquired properties into the management platform.
• Prepare operational performance reports and portfolio updates for senior leadership.
• Monitor market conditions, competitive properties, and industry trends to inform operational and leasing strategies.
• Support cross‑department collaboration with acquisitions, asset management, accounting, and investor relations teams.

Skills

Leadership

Financial acumen

Organizational skills

Communication skills

Time management

English and Spanish

Education

Bachelor’s degree in Business Administration, Real Estate, Finance, or related field

Tools

Entrata

Excel

Job description

Bisnow seeks a Director of Operations to oversee the student housing portfolio through its in‑house management platform. You will drive occupancy targets, financial performance, and resident experience, supervising Portfolio Managers and Property Managers across leasing, marketing, maintenance, budgeting, and services.

You will lead operational strategies, implement best practices, and ensure consistent company standards across properties, bridging site execution with corporate objectives in a