Head of Stadium Retail & Guest Experience

Compass Group USA; Phoenix (AZ); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/AD

Disability Insurance

Retirement Plan

Flexible Time Off

Job summary

Rank + Rally, part of Levy and Compass Group, seeks a Director of Retail Operations at Chase Field to lead retail strategy, operations, and guest experience. You’ll drive profitability, mentor leaders, and oversee both in-venue and e‑commerce retail initiatives across events and games.

This role requires visionary leadership, strong financial acumen, and the ability to execute at scale during evenings, weekends, and holidays in a dynamic sports and entertainment setting.

Qualifications

• Minimum 5 years in multi‑unit retail leadership, preferably within sports, entertainment, or dynamic destination retail environments.
• Proven success managing complex P&Ls, multi-location teams, and client partnerships with a strong financial and operational acumen.
• Expertise with retail technologies, including Retail Pro, Retail Cloud, Shopify, WFM, and analytics platforms.
• Exceptional communication and interpersonal skills with the ability to inspire and influence at all organizational levels.
• Comfortable leading in a fast-paced, event-driven environment with flexible availability, including nights, weekends, and holidays.

Responsibilities

• Provide visionary leadership with clients and vendors, ensuring alignment with each client’s brand goals and operational needs.
• Serve as the senior liaison for client relationships, presenting business reviews, collaborating on activation strategies, and driving long-term growth initiatives.
• Allocate leadership focus effectively across physical retail, e-commerce, and event-based operations. ~75% operational oversight, ~25% company initiatives.
• Own full P&L accountability, including sales performance, labor management, cost controls, and capital expenditure approvals.
• Monitor business trends and analytics to identify opportunities and risks, deploying action plans to optimize revenue and margin performance.
• Implement and refine scalable operational systems, SOPs, and reporting frameworks to ensure consistent excellence across all units.
• Cultivate a high-trust, inclusive, and results-driven team culture rooted in open communication, accountability, and continuous learning.
• Mentor and develop multi-layered teams including General Managers, Retail Supervisors, Visual Merchandisers, and frontline staff.
• Lead from the floor during key activations and peak business periods, modeling service excellence and team engagement.
• Oversee inventory management, merchandising standards, visual presentation, and POS system utilization (Retail Pro, Retail Cloud, Shopify).
• Partner with clients to curate compelling product assortments and execute impactful promotional campaigns across venues.
• Ensure seamless omnichannel alignment, integrating in-store and e-commerce experiences to maximize customer engagement.
• Direct retail operations for high-profile events, including sports games, concerts, playoffs, and conventions.
• Collaborate with internal teams and clients on venue buildouts, store design, and activation planning to create immersive retail experiences.
• Leverage data from retail systems and workforce management tools to generate insights on financial, operational, and guest experience metrics.
• Communicate performance updates, market trends, and strategic recommendations to clients and leadership teams.

Skills

Multi-unit retail leadership

P&L management

Retail technologies

Client partnerships

Event-driven adaptability

Tools

Retail Pro

Retail Cloud

Shopify

WFM

Analytics platforms

Job description

Rank + Rally, part of Levy and Compass Group, seeks a Director of Retail Operations at Chase Field to lead retail strategy, operations, and guest experience. You’ll drive profitability, mentor leaders, and oversee both in-venue and e‑commerce retail initiatives across events and games.

This role requires visionary leadership, strong financial acumen, and the ability to execute at scale during evenings, weekends, and holidays in a dynamic sports and entertainment setting.