Head of Social Media Governance & Intelligence

Early Warning; Washington (District of Columbia); Hybride; USD 154 000 - 193 000; Plein temps

Avantages offerts par ce poste

Healthcare coverage

401(k) match

PTO & holidays

Parental leave

Maven family planning

Résumé du poste

Early Warning is seeking a Director, Social Media Governance & Intelligence to lead enterprise governance, social listening, and intelligence across Zelle, Paze, and Certos. You will design and maintain governance standards, manage official accounts, access controls, and dashboards; translate social signals into actionable insights for Marketing, Legal, Compliance, Risk, Privacy, and executive leadership.

Working with Social Operations and embedded teams in a hybrid environment, you will drive

Qualifications

• Bachelor’s degree in Marketing, Communications, Journalism, Business, Information Systems, or related field.
• Typically, 12 or more years of experience in social media, digital communications, or social operations.
• Typically, 5 or more years of experience leading enterprise social media governance, social listening, digital operations, or comparable enterprise capabilities.
• Experience managing enterprise social media management and listening platforms across multiple brands or business units.
• Experience developing governance frameworks, operational standards, or enterprise processes within a matrixed organization.
• Experience in regulated or highly scrutinized industries such as financial services, fintech, healthcare, insurance, or technology.
• Demonstrated experience building social listening strategies, monitoring frameworks, issue detection processes, or intelligence programs that influence business decision‑making.
• Experience managing vendors, agencies, technology platforms, and cross‑functional stakeholder relationships.
• Strong understanding of governance principles, operational risk, access controls, information management, and digital platform administration.
• Exceptional judgment with the ability to distinguish meaningful issues from routine social activity and communicate implications clearly to senior stakeholders.
• Excellent communication, project management, analytical, and relationship‑building skills.
• Background and drug screen.

Responsabilités

• Own the development, maintenance, and improvement of governance standards, policies, playbooks, and operating guidance for social media.
• Manage the enterprise inventory of official social media accounts with clear ownership and lifecycle management.
• Oversee enterprise access-control program including provisioning, reviews, offboarding, and audit readiness.
• Responsible for governance of social listening platforms, including configuration, vendor management, and roadmap planning.
• Design and improve the enterprise social listening program with dashboards, queries, and alerting.
• Establish and maintain processes that transform social listening into actionable intelligence.
• Produce recurring and event-driven intelligence briefs for multiple teams and leadership.
• Establish and maintain enterprise issue detection and triage processes, including severity definitions and escalation criteria.
• Lead social monitoring during significant events or reputational incidents with timely information.
• Partner with Social Operations to embed governance in publishing workflows and procedures.
• Monitor changes across platforms, privacy requirements, APIs, and emerging technologies; update standards accordingly.
• Develop governance training and onboarding materials for employees, agencies, and partners responsible for social media.
• Conduct periodic governance reviews, access certifications, platform audits, and remediation tracking.
• Establish and report governance and intelligence performance metrics.
• Lead agency and vendor relationships supporting governance and listening capabilities.

Connaissances

Social governance

Social listening

Vendor management

Cross-functional collaboration

Regulated industry knowledge

Strategic communications

Governance frameworks

Formation

Bachelor's degree in Marketing, Communications, Journalism, Business, Information Systems, or related field

Outils

Meltwater

Sprout Social

Salesforce Marketing Cloud

Description du poste

Early Warning is seeking a Director, Social Media Governance & Intelligence to lead enterprise governance, social listening, and intelligence across Zelle, Paze, and Certos. You will design and maintain governance standards, manage official accounts, access controls, and dashboards; translate social signals into actionable insights for Marketing, Legal, Compliance, Risk, Privacy, and executive leadership.

Working with Social Operations and embedded teams in a hybrid environment, you will drive