Head of Seller Revenue Operations

eBay; United States; Remote; USD 80,000 - 140,000; Full time

Job summary

Join a dynamic team at a leading ecommerce platform, where you will take charge as the Head of Seller Revenue Operations. This pivotal role involves overseeing sales operations, enhancing seller strategies, and leveraging data insights to drive growth. You will collaborate with various teams to refine processes and improve the tech stack, all while leading a passionate team dedicated to empowering the trading card game community. If you have a strong background in sales operations and a knack for data-driven decision-making, this is an exciting opportunity to make a significant impact in a vibrant industry.

Qualifications

• 8+ years in Sales/Revenue Operations, ideally in a marketplace.
• Expertise in Hubspot and SQL for reporting and dashboards.

Responsibilities

• Manage sales operations using Hubspot, ensuring data integrity and reporting.
• Lead a team to drive seller growth and success at TCGplayer.

Skills

Data Analysis

Sales Operations

Team Leadership

Process Improvement

Customer Insights

Education

Bachelor's degree

MBA or advanced degree

Tools

Hubspot

Snowflake

Tableau

Zoom

Slack

Zendesk

Job description

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the team and the role:
An eBay company, TCGplayer is on a quest to be the most trusted trading card game (TCG) platform — connecting and empowering the hobby community. Founded by and for TCG enthusiasts, we operate a global marketplace, and create tools, technologies and solutions that help small businesses simply and profitably sell TCGs at scale.

As Head of Seller Revenue Operations, you will join the Seller Growth & Success team who are responsible for supporting sales, revenue, and seller enablement growth at TCGplayer from top of funnel lead generation all the way through to upsells and retention of existing sellers. These responsibilities focus primarily on TCGplayer.com sellers on our core marketplace platform, and ROCA robotics business.

The Head of Seller Revenue Operations will collaborate across marketing, sales, account management, and customer support teams to drive wins, insights and analysis that can help us identify growth opportunities in the market and efficiencies in day-to-day operations.

Reporting into the VP of Seller Growth & Success, the right candidate is someone who is data centric, process oriented, systems savvy, and entrepreneurial. Success in this role requires the ability to maintain and implement a best in class sales techstack, while also leveraging insights from them to improve business operations. This role will also be responsible for managing a team of direct reports who will work in tandem with you to drive outcomes on a weekly basis.

What you will accomplish:

• End-to-end responsibility for managing all aspects of sales use of Hubspot, including administration, configuration, data integrity, dashboards and reports, imports/exports, leads analysis, user training, and continuous improvement.

• Draft, own, and execute the seller revenue and marketplace inventory strategy for TCGplayer.com.

• Own reporting and data analysis for all seller activity on TCGplayer predominantly through database tool Snowflake, and data visualization tool Tableau.

• Partner cross-functionally with Marketing, Sales, Account Management, and Customer Support to drive go-to-market operations and achieve growth goals.

• Review and improve the tech stack and tools of our go to market motion, primarily dealing with Hubspot, but also interacting with tools such as Zoom, Slack, and Zendesk.

• Identify performance trends and customer insights through the proactive analysis of reports and dashboards to come up with improvements to the go to market motion.

• Participate in the development and delivery of sales enablement and training materials to ensure professional growth for team members.

• Lead and develop a team of Revenue Operations associates responsible for delivering on seller growth and success goals for TCGplayer.

• Other duties and projects as assigned.

What you will bring:

• Bachelor's degree or equivalent experience (advanced degree or MBA is a plus).

• Experience building and leading high performing teams.

• 8+ years experience in Sales/Revenue Operation, ideally within a marketplace platform.

• Experience working with small and medium sized business customers.

• Proven expertise in designing and implementing sales processes and infrastructure while leveraging data to drive influence and strategy.

• Mastery of Hubspot with expertise in leading Hubspot improvement efforts.

• SQL fluency for report generation and dashboard management.