Head of Sales and Customer Experience

Arival Bank; United States; Remote; USD 120,000 - 240,000; Full time

Job summary

Arival Bank International is seeking a hands-on commercial leader to build pipeline, lead negotiations, and close deals across international markets. You will develop a scalable sales process, coach a growing team, and expand existing accounts while collaborating closely with product, tech, and operations.

The role emphasizes hands-on prospecting, strategic go-to-market planning, and sustaining revenue growth with senior executives and founders.

Qualifications

• 5+ years of B2B sales or business development in fintech or financial services.
• Experience leading a sales team while personally closing deals.
• Proven track record of new client acquisition and revenue growth.
• Hands-on prospecting, discovery, product presentations, and closing.
• Experience selling banking/payment solutions and cross-border capabilities.
• Fluent English and experience selling across international markets.

Responsibilities

• Generate new business through outbound prospecting, referrals, networking, partnerships.
• Own full sales cycle from qualification to onboarding and activation.
• Develop go-to-market plans and improve conversion across segments.
• Build relationships with founders, executives, and strategic clients for high‑value opportunities.
• Translate client needs into commercial proposals with Product, Technology, Compliance, and Operations.
• Establish sales processes, CRM discipline, qualification criteria, pipeline reviews, and forecasts.
• Set targets and lead the Sales team while maintaining personal ownership of results.
• Stay engaged after the sale, coordinating with Onboarding and Customer Experience.
• Grow existing accounts through reviews, increased transactions, cross‑sell and upsell.
• Provide client feedback to product and service improvements to reduce churn.

Skills

Sales Leadership

New Client Acquisition

B2B Sales

Fintech / Financial Services

Negotiation

Strategic Partnerships

Cross-sell / Upsell

CRM

Tools

CRM

Job description

Position Overview

We are looking for a hands‑on commercial leader to acquire new clients, grow revenue, and build a repeatable sales process across international markets. You will personally build pipeline, present our solutions, negotiate commercial terms, and close deals while leading and developing the Sales team.

Sales is the first priority. You will also develop existing accounts through stronger relationships, increased product adoption, cross‑sell, and upsell. You will initially collaborate with Customer Experience to improve the client journey and support account growth. Leadership of that team may become part of the role once sales processes are established and running effectively.

Key Responsibilities

• Personally generate new business through outbound prospecting, referrals, networking, partnerships, and other relevant channels.
• Own the full sales cycle from qualification and discovery through product presentation, negotiation, closing, and coordination of onboarding and activation.
• Develop practical go‑to‑market plans by identifying target segments, defining the value proposition, selecting acquisition channels, and improving conversion.
• Build relationships with founders, executives, and strategic clients, personally leading complex and high‑value opportunities.
• Translate client needs into realistic commercial proposals in collaboration with Product, Technology, Compliance, and Operations.
• Establish sales processes, CRM discipline, qualification criteria, pipeline reviews, and reliable revenue forecasts.
• Set commercial targets and priorities, and build, coach, and develop the Sales team while maintaining personal responsibility for sales results.
• Stay engaged after the sale, coordinating with Onboarding and Customer Experience to support activation and resolve issues affecting client relationships.
• Grow existing accounts through regular account reviews, increased transaction volumes, product adoption, cross‑sell, and upsell.
• Bring client feedback into product and service improvements and address recurring issues affecting satisfaction, retention, or revenue.
• Report to management on revenue performance, pipeline, forecasts, account growth, opportunities, and commercial risks.

Required Experience and Skills

• 5+ years of relevant B2B sales, business development, or commercial experience in fintech, banking, payments, or financial services.
• Proven experience leading and developing a Sales team while personally building pipeline, negotiating, and closing deals.
• Demonstrated new client acquisition and revenue growth, with clear examples of personal contribution.
• A hands‑on approach to prospecting, discovery, product presentations, commercial negotiation, and closing.
• Experience building pipeline from scratch and taking a product or solution to market, including positioning, channel selection, and conversion.
• Experience selling banking or payment solutions such as business accounts, cross‑border payments, FX, multi‑currency services, or payment infrastructure.
• Experience developing client relationships after the sale through onboarding support, account management, product adoption, retention, and upsell.
• Ability to explain technical products and collaborate with Product, Technology, Compliance, and Operations.
• Experience using a CRM to manage opportunities, track performance, and produce reliable forecasts.
• Strong commercial judgment and the ability to balance client needs with product capabilities and regulatory requirements.
• Fluent English, strong communication with senior decision‑makers, and prior experience selling across international markets.