Head of Rooms & Guest Experience

Hotel Valley Ho; Scottsdale (AZ); On-site; USD 70,000 - 95,000; Full time

Job summary

Hotel Valley Ho, part of Pyramid Global Hospitality, seeks a Director of Rooms to lead the rooms division and executive team. This role focuses on delivering exceptional guest service while driving occupancy and revenue in Scottsdale, AZ.

You will oversee front office, security, bell, valet, and housekeeping, collaborating with Sales and Reservations to maximize occupancy and ensure standards of operation are maintained. Excellent leadership and guest relations are essential.

Responsibilities

• The Director of Rooms is responsible for providing all guests with exceptional service while maximizing room revenue and productivity.
• Ensure total compliance with standards of operation.
• Keep all departments updated on changes and additions with well-written and verbal communications.
• Work in conjunction with Sales and Reservations to ensure maximum hotel occupancy.
• Supports and creates programs and initiatives that encourage employee development, training, and career growth within the Rooms Division.
• Develops relationships with return guests, group contacts, and other guests to provide personalized service.
• Resolves customer complaints by handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• Keep a flexible schedule to accommodate the workload around the arrival and departures of hotel guests.
• Meet weekly with the Front Office Manager to discuss topics of mutual concerns.
• Routinely inspects all areas of responsibility.
• Supervise daily room blocking.
• Supervise updating of the Guest History program and educate each department about their need to be involved.
• Perform additional duties as requested by the General Manager.

Job description

Hotel Valley Ho, part of Pyramid Global Hospitality, seeks a Director of Rooms to lead the rooms division and executive team. This role focuses on delivering exceptional guest service while driving occupancy and revenue in Scottsdale, AZ.

You will oversee front office, security, bell, valet, and housekeeping, collaborating with Sales and Reservations to maximize occupancy and ensure standards of operation are maintained. Excellent leadership and guest relations are essential.