Director of Rooms & Guest Services

Pyramid Burlington Management; Scottsdale (AZ); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

401k with company match

Recognition programs

Job summary

Pyramid Global Hospitality in Scottsdale, AZ, welcomes Hotel Valley Ho as part of its portfolio. The Director of Rooms leads front office, security, bell, valet, and housekeeping to deliver exceptional service and maximize occupancy.

As a member of the hotel executive team, you will collaborate with sales and reservations, supervise daily operations, review guest histories, and train staff to uphold Pyramid's People First culture and standards.

Responsibilities

• The Director of Rooms is responsible for providing all guests with exceptional service while maximizing room revenue and productivity.
• Ensure total compliance with standards of operation.
• Keep all departments updated on changes and additions with well-written and verbal communications.
• Work in conjunction with Sales and Reservations to ensure maximum hotel occupancy.
• Supports and creates programs and initiatives that encourage employee development, training, and career growth within the Rooms Division.
• Develops relationships with return guests, group contacts, and other guests to provide personalized service.
• Resolves customer complaints by handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• Keep a flexible schedule to accommodate the workload around the arrival and departures of hotel guests.
• Meet weekly with the Front Office Manager to discuss topics of mutual concerns.
• Routinely inspects all areas of responsibility.
• Supervise daily room blocking.
• Supervise updating of the Guest History program and educate each department about their need to be involved.
• Perform additional duties as requested by the General Manager.

Job description

Pyramid Global Hospitality in Scottsdale, AZ, welcomes Hotel Valley Ho as part of its portfolio. The Director of Rooms leads front office, security, bell, valet, and housekeeping to deliver exceptional service and maximize occupancy.

As a member of the hotel executive team, you will collaborate with sales and reservations, supervise daily operations, review guest histories, and train staff to uphold Pyramid's People First culture and standards.